Common problems are:
Affected Cities:
Comments on Patient Access
Let others know about your problems with Patient Access: Write comment
About Patient Access
Patient Access, a digital health service, is transforming the way we manage our health. With millions of users worldwide, it offers online access to GP services. You can book appointments, order repeat prescriptions, & view your medical records. But, sometimes, the site may face outages. Our web page monitors these glitches round the clock & keeps you informed about the operational status of Patient Access from any place globally. Don't miss out on managing your health; be the first to know when there's a glitch. Always stay on top of your health.
Map
Outage history
Reported outages on 05.07.2025:
There were a total of 1 outages at Patient Access. The most frequently affected cities were: Isle of Lewis
Reported outages on 04.07.2025:
There were a total of 18 outages at Patient Access. The most frequently affected cities were: Ramsgate, Stratford-upon-Avon, Reading, Bootle, London
Reported outages on 03.07.2025:
There were a total of 7 outages at Patient Access. The most frequently affected cities were: Birmingham, London, Sutton, Barrow in Furness, Glasgow
Reported outages on 02.07.2025:
There were a total of 2 outages at Patient Access. The most frequently affected cities were: Farnborough
Martyn Overy 1 day ago
Cannot access Patient Access after numerous attempts. 2FA not working and absolutely not evidence that Authenticator is working as it should.
Natasha Stanley 2 weeks ago
Still unable to log onto Patient access to order a repeat prescription.
Alan 3 weeks ago
Patient Access system has not allowed me to order repeat prescription items since Friday (3 days ago). Technical Support contacted but no reply. Mid Monday afternoon now and I'm In a Queue 13 long to speak to my Surgery about it. Hopefully I'll not be dead by the time anyone is there to help me! The Patient Access current status system only reports up to 2024 so who is accountable for such an embarrassing system. Quite ridiculous!
Gwen Cameron 1 month ago
Never been able to log in to patient access since it was all changed. Have ordered prescription on line for years now all details are wrong even though I know they are not Change of password didn't help tried alternative equipment Husband cannot access his either, terrible mess has been made here and support is not great. Paisley PA2 oDL
Keith 1 month ago
Using a PC (Win10) just getting "internal server error". Last night and again this morning. Not the first time. After having to log in twice and read the "why don't you use our app" message each time and insert the OTP. All a bit of a pain.
Kevin 1 month ago
Not been able to log into yesterday and now this morning..
David Stalker 1 month ago
EH76LN Edinburgh SMS authentication not working
JACKIE 1 month ago
UNABLE TO ACCESS MY ACCOUNT. SMS AUTHENTICATION NOT WORKING.
Chris 2 months ago
Trying to log it to order my mothers repeat medicine, despite use of her correct e-mail address, and the use of both two factor authentication code and code sent by phone. I keep getting error message that details provided are incorrect which they are not
Geoff 2 months ago
Keep getting kicked out both on App and through website
Valerie 2 months ago
Won’t let me log in going round in circles, Also says can’t verify code from authentication app. Glasgow
Kathleen Littlewood 2 months ago
When trying to access my account I get and insert correct code number which has been sent to my mobile number but site keeps saying code number cannot be verified. DH31LU Birtley.
Simon hunter 2 months ago
Problems again trying to log in Lerwick , ZE10HN
Martin Osborne 2 months ago
London RM12 4JA Unable to login or reset password, both give errors.
Matt Matthews 3 months ago
login problems for two months? have to ring doctors for my prescription!? NE37 2DG Sunderland
Tracey Butler 3 months ago
Started having login problems yesterday, still having same problem today KY4 9JW Cowdenbeath, fife, Scotland
Stephen Panter 11 months ago
Coventry,CV5 Get past sign in,then continuous buffering.
Tom Williams 11 months ago
My mum has been having difficulty accessing her medical records - the error messages are as follows: [1] unable to log you on at this time, please try again later [2] We are working on the problem, please try again later. I have set up the 2 stage authentication and have had no problems until today. Can you advise as it's urgent my mum gains access to check on forthcoming medical appointments. Thank you