➔ Patient Access Problems or down

All Patient Access reports of the last 24 hours

Reported Outages

No problems found!

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Comments on Patient Access

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Natasha Stanley 2 weeks ago
Still unable to log onto Patient access to order a repeat prescription.

Alan 3 weeks ago
Patient Access system has not allowed me to order repeat prescription items since Friday (3 days ago). Technical Support contacted but no reply. Mid Monday afternoon now and I'm In a Queue 13 long to speak to my Surgery about it. Hopefully I'll not be dead by the time anyone is there to help me! The Patient Access current status system only reports up to 2024 so who is accountable for such an embarrassing system. Quite ridiculous!

Gwen Cameron 1 month ago
Never been able to log in to patient access since it was all changed. Have ordered prescription on line for years now all details are wrong even though I know they are not Change of password didn't help tried alternative equipment Husband cannot access his either, terrible mess has been made here and support is not great. Paisley PA2 oDL

Keith 1 month ago
Using a PC (Win10) just getting "internal server error". Last night and again this morning. Not the first time. After having to log in twice and read the "why don't you use our app" message each time and insert the OTP. All a bit of a pain.

Kevin 1 month ago
Not been able to log into yesterday and now this morning..

David Stalker 1 month ago
EH76LN Edinburgh SMS authentication not working

JACKIE 1 month ago
UNABLE TO ACCESS MY ACCOUNT. SMS AUTHENTICATION NOT WORKING.

Chris 2 months ago
Trying to log it to order my mothers repeat medicine, despite use of her correct e-mail address, and the use of both two factor authentication code and code sent by phone. I keep getting error message that details provided are incorrect which they are not

Geoff 2 months ago
Keep getting kicked out both on App and through website

Valerie 2 months ago
Won’t let me log in going round in circles, Also says can’t verify code from authentication app. Glasgow

Kathleen Littlewood 2 months ago
When trying to access my account I get and insert correct code number which has been sent to my mobile number but site keeps saying code number cannot be verified. DH31LU Birtley.

Simon hunter 2 months ago
Problems again trying to log in Lerwick , ZE10HN

Martin Osborne 2 months ago
London RM12 4JA Unable to login or reset password, both give errors.

Matt Matthews 3 months ago
login problems for two months? have to ring doctors for my prescription!? NE37 2DG Sunderland

Tracey Butler 3 months ago
Started having login problems yesterday, still having same problem today KY4 9JW Cowdenbeath, fife, Scotland

Stephen Panter 11 months ago
Coventry,CV5 Get past sign in,then continuous buffering.

Tom Williams 11 months ago
My mum has been having difficulty accessing her medical records - the error messages are as follows: [1] unable to log you on at this time, please try again later [2] We are working on the problem, please try again later. I have set up the 2 stage authentication and have had no problems until today. Can you advise as it's urgent my mum gains access to check on forthcoming medical appointments. Thank you

About Patient Access

Patient Access, a digital health service, is transforming the way we manage our health. With millions of users worldwide, it offers online access to GP services. You can book appointments, order repeat prescriptions, & view your medical records. But, sometimes, the site may face outages. Our web page monitors these glitches round the clock & keeps you informed about the operational status of Patient Access from any place globally. Don't miss out on managing your health; be the first to know when there's a glitch. Always stay on top of your health.

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