Common problems are:
Affected Cities:
Comments on Patient Access
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About Patient Access
Patient Access, a digital health service, is transforming the way we manage our health. With millions of users worldwide, it offers online access to GP services. You can book appointments, order repeat prescriptions, & view your medical records. But, sometimes, the site may face outages. Our web page monitors these glitches round the clock & keeps you informed about the operational status of Patient Access from any place globally. Don't miss out on managing your health; be the first to know when there's a glitch. Always stay on top of your health.
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Outage history
Reported outages on 15.12.2025:
There were a total of 2 outages at Patient Access. The most frequently affected cities were: Taunton, Preston
Kevin 7 months ago
Not been able to log into yesterday and now this morning..
David Stalker 7 months ago
EH76LN Edinburgh SMS authentication not working
JACKIE 7 months ago
UNABLE TO ACCESS MY ACCOUNT. SMS AUTHENTICATION NOT WORKING.
Chris 7 months ago
Trying to log it to order my mothers repeat medicine, despite use of her correct e-mail address, and the use of both two factor authentication code and code sent by phone. I keep getting error message that details provided are incorrect which they are not
Geoff 7 months ago
Keep getting kicked out both on App and through website
Valerie 7 months ago
Won’t let me log in going round in circles, Also says can’t verify code from authentication app. Glasgow
Kathleen Littlewood 7 months ago
When trying to access my account I get and insert correct code number which has been sent to my mobile number but site keeps saying code number cannot be verified. DH31LU Birtley.
Simon hunter 7 months ago
Problems again trying to log in Lerwick , ZE10HN
Martin Osborne 8 months ago
London RM12 4JA Unable to login or reset password, both give errors.
Matt Matthews 9 months ago
login problems for two months? have to ring doctors for my prescription!? NE37 2DG Sunderland
Tracey Butler 9 months ago
Started having login problems yesterday, still having same problem today KY4 9JW Cowdenbeath, fife, Scotland
Stephen Panter 1 year ago
Coventry,CV5 Get past sign in,then continuous buffering.
Tom Williams 1 year ago
My mum has been having difficulty accessing her medical records - the error messages are as follows: [1] unable to log you on at this time, please try again later [2] We are working on the problem, please try again later. I have set up the 2 stage authentication and have had no problems until today. Can you advise as it's urgent my mum gains access to check on forthcoming medical appointments. Thank you