All Plusnet reports of the last 24 hours

No problems found!


Common problems are:

Affected Cities:


Comments on Plusnet

Let others know about your problems with Plusnet: Write comment

John Avatar

John
Swansea SA6 5BA - I've only been able to access my email a few times in the last 5 days. Now I've lost a folder and I'm concerned that I'll lose my contacts

7 months ago
Mandeep Sheera Avatar

Mandeep Sheera
Emails all up and running for me as of yesterday. Both Webmail and Microsoft Outlook 2021. MK13 7LF.

7 months ago
Julie Hunt Avatar

Julie Hunt
For four days now, I've been 7nable to send emails and still can't. I hope the issues will soon be resolved as it's a real problem. Post code WA6 6RU

7 months ago
John Ayliffe Avatar

John Ayliffe
Not able to send or receive emails through Globalnet / Outlook via plusnet for 5days. Same response repeated by Plus net most users on but this is totally untrue. Shambles

7 months ago
Beverley Atiyah Avatar

Beverley Atiyah
THAT WILL NOT DO. NO EMAIL FOR FOUR DAYS, REPEAT FOUR DAYS, FOUR DAYS.. GOT IT ?

7 months ago
Mike  Avatar

Mike
Three days no outgoing email. After 24 hours I could receive. Are we going to be compensated?

7 months ago
Dave Avatar

Dave
Some of you are lucky to still no emails for me. Northwich CW9 6AA

7 months ago
Raymond Sharratt Avatar

Raymond Sharratt
Pleased to say that my email is up and working again. Incoming and outgoing seem to be ok. LD16DY Llandrindod Wells.

7 months ago
Mike Avatar

Mike
Email problems for last three days. Some sent to me have not arrived. OIthers have bounced back to senders. A rush of incoming emails arrived this morning and I was able to send messages. Now, at 4.22pm, it's down again. It is unforgivable that we have been given no explanation for this lamentable service.

7 months ago
Valerie Avatar

Valerie
Still waiting to have access to my incoming emails. This is the 3rd day - and I am beginning to think that the problem is not just a simple failure but something more like a hack!! HP8 4UT outer London

7 months ago
Spence  Avatar

Spence
Hailsham. East Sussex. I am told I was uncontactable on my mobile on Sunday, and it's now Friday and I still have no signal. (The phone is fine if I'm away from home). I can't believe this poor level of service.

7 months ago
Raymond Sharratt Avatar

Raymond Sharratt
LD16DY, Llandrindod Wells - Had no emails since Tuesday. This is extremely inconvenient and very unsatisfactory. Plusnet have taken over the previous provider that I was with and have, in general, provided a poor service. Time I looked elsewhere.

7 months ago
Richard Price Avatar

Richard Price
Plusnet emails still down -halfway through day 4! Totally rubbish service- Over-promise and under-deliver! Time for a new MD as the current one totally incapable of running a business

7 months ago
Colin Blundell Avatar

Colin Blundell
Nothing going out. Incoming emails seem OK at the moment but who knows...? Complete mess yesterday. PE12 9YS Spalding

7 months ago
Basil Coram Avatar

Basil Coram
e-mail still down, but gmail on another computer still OK! (using the same line) a little odd!

7 months ago
Toni Avatar

Toni
No incoming nor outgoing Plusnet email since Tues. night (09 Nov.) Internet and phone working, own domain working, so the problem is clearly with Plusnet E-mail. Went on to Plusnet website and my email info all looks correct. But unable to access webmail. (Fortunately I operate an offline email client so am unlikely to lose many, if any, messages, as many have reported has happened to them this week.)

7 months ago
Jane Avatar

Jane
Eventually managed to speak to a very pleasant young man, who advised that problems are likely to last until tomorrow morning. This was followed up with an email confirming the loss of service. KA10

7 months ago
Jane Avatar

Jane
Stuck in phone queue for 14 minutes now.Faults persist. Dreadful. KA10

7 months ago
Jane Avatar

Jane
2 emails received; several apparently lost. Recent login requests not downloaded. Awful. KA10 Troon

7 months ago
Jane Avatar

Jane
One incoming email at 3am. Webmail still out if action . What has happened to the other expected messages? How much longer will we have to wait for full service to be resumed? KA10 Troon

7 months ago

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About Plusnet

Plusnet plc is a UK-based telecommunications company founded in the year 1997. The company is a quad-play provider offering internet, mobile, IPTV and fixed-line services. Plusnet is a subsidiary of the BT Group since 2007, operating as an independent business under the BT banner. Apart from its quad-play services, Plusnet also manages other businesses such as Metronet, Just The Name and Plusnet Hosting among others.

Plusnet offers ADSL and fiber broadband internet services to both residential and business users, along with fixed-line connections. In 2015, Plusnet tied up with the YouView platform to offer Plusnet TV via Freeview Digital television. Plusnet Mobile is the telephony variant of the company, offering mobile services via an MVNO with Life Mobile.

Plusnet customer support can be reached for queries or service problems on 0800-432-0200 from any UK number. Outages and details of other issues where the service may go down can be viewed on their website at any time.

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Outage history

Reported outages on 26.06.2022:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: London
Reported outages on 25.06.2022:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: London
Reported outages on 23.06.2022:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: London