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About SSE

SSE, also known as Scottish and Southern Electricity Networks, is a leading energy company in the UK. They are responsible for delivering electricity to over 3.8 million homes and businesses across the north of the Central Belt of Scotland and also Central Southern England. Despite their best efforts, SSE services can sometimes experience interruptions or disturbances. Here we provide a brief guide on what to do when you encounter such issues and how to potentially resolve them.

Common SSE Service Interruptions

Service interruptions with SSE can range from power outages and gas leaks to problems with your broadband or phone line. These can be due to a variety of reasons such as severe weather, technical faults, or maintenance works. It's crucial to identify the type of disturbance to find an appropriate solution.

What to Do in Case of Service Interruption

  1. Check if the disturbance is a known issue: SSE usually posts updates about service interruptions on their website and social media platforms. You can check these platforms first to see if the problem has been acknowledged.

  2. Contact SSE: If the problem is not a known issue, you should contact SSE directly. They have a 24/7 customer service line that you can reach at any time to report your issue.

  3. Wait for resolution: Once your issue has been reported, SSE will work to resolve it as quickly as possible. Keep in mind that the time it takes to fix a problem can vary depending on its severity.

How to Prevent Future Service Interruptions

Sometimes, service interruptions can be prevented with some simple steps. Regularly maintaining your equipment, like your boiler or electric meter, can help prevent issues. Moreover, ensuring that your SSE account is up-to-date can help prevent administrative interruptions to your service.

Conclusion

While service interruptions can be frustrating, knowing what to do when they occur can make the process less stressful. By following the steps outlined above, you can ensure that you're prepared for any potential SSE service interruptions in the future.

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Outage history

Reported outages on 27.02.2024:
There were a total of 1 outages at SSE. The most frequently affected cities were:

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