All Virgin Mobile reports of the last 24 hours

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Comments on Virgin Mobile

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michael Avatar

michael
no mobile phone network in area middlesbrough ts7 0aa

3 days ago
Anup Sharma Avatar

Anup Sharma
Virgin network not accepting OTP from my bank. Also not able to call few other networks

1 month ago
Martin Avatar

Martin
CV472YP No mobile service available

1 month ago
Sharon  Avatar

Sharon
CH42 8PG Prenton Wirral Not able to dial out for days but can accept calls What is happening?

2 months ago
RobynG Avatar

RobynG
Mobile phone on BT and virgin not working in Threemilestone area of Truro today

2 months ago
JOHN BLANDEN Avatar

JOHN BLANDEN
I have lost virgin network since about midday. Sudbury suffolk. CO1o 0YL

2 months ago
M Miller Avatar

M Miller
I have had no mobile coverage with Virgin Mobile n the month of December, January, and now March which is the worst it has ever been, being off since the 18th March coming back on for weekends, then off again like today. All I keep getting from everone of the operators is that there is an outage problem at the mast and engineers are working on it. I m a pensioner who relies on her mobile, just how long does it take for them to get their act together. I want my life back as it is valuable at my time of life. No txts, no e.mails no phone. Blackburn BB2 7DF

2 months ago
Jean Laurie Avatar

Jean Laurie
I have had no test servic, emails, banking and other apps for over 2weeks now. Waiting for comp!aunts to get back to me. I am a pensioner and don't have the time or money to waste, I need my life back. The Manchester wn24pe

2 months ago
GEORGE RICHARD DAYSH Avatar

GEORGE RICHARD DAYSH
No connection on my mobile phone for the last week on all the normal things like "facebook" "messenger" internet" etc etc etc. All received "not connected" or "no internet connection". My wi-fi connection for both laptop and TV are working. Useless response from your customer care and after 8 or more years with Virgin Mobile,Media, Wines, and football sponsorship I'm tempted to leave if my phone is not working while I have to self isolate!

2 months ago
alan dawson Avatar

alan dawson
cant use mobile chester le street co durham

3 months ago
Robert Taylor  Avatar

Robert Taylor
Chatham me5. Cannot receive calls.

3 months ago
Ian Avatar

Ian
Doncaster and Hull - Hokey Cokey Service - In Out In Out...shaking doesn't work!

3 months ago
Marg Avatar

Marg
Cannot receive phone calls or text messages.

3 months ago
calvin Avatar

calvin
cant make or receive calls (wife and I both on virgin) been going on for 2 days now

3 months ago
liane robinson Avatar

liane robinson
Virgin 4g all down can't text or call stick to wifi

3 months ago
Grant Avatar

Grant
Loughborough, Leics - Virgin mobile seems to be down at the moment. Can't text or make / receive calls. 1224hrs 03/03/21

3 months ago
paul robertson Avatar

paul robertson
my phone can make calls but cant receive any

3 months ago
Mr Bal Aujla Avatar

Mr Bal Aujla
cant phone out - west kent

3 months ago
Kelly Avatar

Kelly
Mum's virgin mobile currently won't ring out but is receiving calls in Gloucestershire

3 months ago
@RCollins Avatar

@RCollins
No Internet connection on Virgin Mobile. Kepp getting PDP Authenticaiton error or Switch mobile network settings on, when they arealready on. Have switched on off, reset handset and reset Network connections, still no joy, cant get emails or any apps to work

3 months ago

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About Virgin Mobile

Virgin Mobile is a popular mobile phone operator in the UK, founded in the year 1999 as a subsidiary of Virgin Media. Virgin Mobile is the first mobile virtual network operator or MVNO in the world, operating on the network of another UK provider – EE mobile.

Virgin Mobile offers mobile services including pay as you go (PAYG) and contract plans, and also provides mobile broadband. Users can purchase Virgin Mobile services from the Virgin Mobile or Virgin Media outlets across the country. 4G services were launched by Virgin Media in late 2016. The plan allows customers to carry over unused data every month and provides free WhatsApp and Facebook Messenger access to 4G users.

The fastest way to reach Virgin Mobile customer support for service outages or problems is via text messaging at 0753-305-1809. If services are down or to speak to an agent directly, dial 789 from a Virgin mobile or call 0345-600-0789 from any phone.

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Outage history

Reported outages on 11.06.2021:
There were a total of 8 outages at Virgin Mobile. The most frequently affected cities were: London
Reported outages on 10.06.2021:
There were a total of 4 outages at Virgin Mobile. The most frequently affected cities were: London
Reported outages on 08.06.2021:
There were a total of 1 outages at Virgin Mobile. The most frequently affected cities were: London
Reported outages on 07.06.2021:
There were a total of 2 outages at Virgin Mobile. The most frequently affected cities were: London, Frankfurt am Main
Reported outages on 06.06.2021:
There were a total of 3 outages at Virgin Mobile. The most frequently affected cities were: London, Frankfurt am Main
Reported outages on 05.06.2021:
There were a total of 1 outages at Virgin Mobile. The most frequently affected cities were: Frankfurt am Main