All Virgin Mobile reports of the last 24 hours

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Common problems are:

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Comments on Virgin Mobile

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Sue Gomez Avatar

Sue Gomez
DN1 2AY Doncaster. No mobile phone connection since last night. Unable to contact Virgin. Nightmare.

1 week ago
Tommy Avatar

Tommy
No service on my mobile @ [email protected] 8HH

1 week ago
Julie Avatar

Julie
Darlington DL3 Update , I am now back on network apparently but no lines of connection and when I try to call it just says ' dialing' for ages then cuts out. Please get this sorted Virgin.

1 week ago
Julie Wright Avatar

Julie Wright
Darlington DL3 8DD No network on either of our phones, need them to keep in contact with elderly parents. Can't make our receive calls.

1 week ago
barbara nixon in ST! (stoke on trent) Avatar

barbara nixon in ST! (stoke on trent)
What do subscribers do when they can't contact anyone by email or text. I can do nothing with my phone. With a company like Virgin they should have the problems solved ASAP, it's a disgrace, yet you will still take our money!!

2 weeks ago
barbara nixon Avatar

barbara nixon
Post code is ST1 4JS

2 weeks ago
barbara nixon Avatar

barbara nixon
By the way, My postal area is ST1 (stoke on trent) Can you help?

2 weeks ago
barbara nixon Avatar

barbara nixon
my mobile phone seems to be showing no bars, so no signal I presume. I can do nothing at all on it, and I normally use it a lot, and being 76 yrs old I'm anxious because I live alone but wouldn't be able to call anyone if I needed medical help possibly

2 weeks ago
Kathleen Dunwell Avatar

Kathleen Dunwell
I live at bd17 5dying I've had no issues till recently within the last week the signal strength is down to one bar or none at all I can't receive texts or calls very disappointing with the service this is my way of keeping in touch with my family only as I have health issues with my lungs please address this problem asap

2 weeks ago
Kazza Avatar

Kazza
Virgin mobile: please go back to using O2 towers and not the Vodafone ones you have now switched your existing customers to. No signal, Again! So annoyed with service from Virgin, back to emergency calls only again. Very di8with your service

1 month ago
Marie Avatar

Marie
I forgot to add the area is NN11 Northamptonshire UK.

1 month ago
Marie Avatar

Marie
I have had little or no service on my mobile for the last 2 weeks at least and it is not improving. I have All day today had to use WiFi to keep in contact with people. What is going on?

1 month ago
Darren Scott Avatar

Darren Scott
No virgin 4g in the Norwich area today.

1 month ago
Tony Avatar

Tony
Little or no mobile signal in OX10 9QA. Been like this for 4 weeks. It was fine prior to this for many years.

1 month ago
N B Avatar

N B
No Virgin 4G mobile data in HD6 1LQ for almost two weeks. Have done all the resets but nothing has changed.

1 month ago
Andy EW Avatar

Andy EW
CO3 - Colchester, no mobile network signal yesterday (13/07/21) or today.

2 months ago
lucy bailey Avatar

lucy bailey
no mobile phone or texts sussex

2 months ago
J.Hill Avatar

J.Hill
No virgin mobile reception. CR20NA, South croydon

2 months ago
chaitra Avatar

chaitra
no mobile network since 24th June 2021 in area CR2 0QF

2 months ago
Bryan Avatar

Bryan
Exactly the same as Suren comment at the top. Portsmouth PO5 3SA

3 months ago

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About Virgin Mobile

Virgin Mobile is a popular mobile phone operator in the UK, founded in the year 1999 as a subsidiary of Virgin Media. Virgin Mobile is the first mobile virtual network operator or MVNO in the world, operating on the network of another UK provider – EE mobile.

Virgin Mobile offers mobile services including pay as you go (PAYG) and contract plans, and also provides mobile broadband. Users can purchase Virgin Mobile services from the Virgin Mobile or Virgin Media outlets across the country. 4G services were launched by Virgin Media in late 2016. The plan allows customers to carry over unused data every month and provides free WhatsApp and Facebook Messenger access to 4G users.

The fastest way to reach Virgin Mobile customer support for service outages or problems is via text messaging at 0753-305-1809. If services are down or to speak to an agent directly, dial 789 from a Virgin mobile or call 0345-600-0789 from any phone.

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Outage history

Reported outages on 22.09.2021:
There were a total of 10 outages at Virgin Mobile. The most frequently affected cities were: London, Paris
Reported outages on 21.09.2021:
There were a total of 11 outages at Virgin Mobile. The most frequently affected cities were: London
Reported outages on 20.09.2021:
There were a total of 3 outages at Virgin Mobile. The most frequently affected cities were: London, Frankfurt am Main
Reported outages on 19.09.2021:
There were a total of 3 outages at Virgin Mobile. The most frequently affected cities were: London, Paris
Reported outages on 18.09.2021:
There were a total of 3 outages at Virgin Mobile. The most frequently affected cities were: Frankfurt am Main
Reported outages on 17.09.2021:
There were a total of 3 outages at Virgin Mobile. The most frequently affected cities were: London
Reported outages on 16.09.2021:
There were a total of 1 outages at Virgin Mobile. The most frequently affected cities were: London