Let others know about your problems with Virgin Mobile: Write comment
Virgin Mobile is a popular mobile phone operator in the UK, founded in the year 1999 as a subsidiary of Virgin Media. Virgin Mobile is the first mobile virtual network operator or MVNO in the world, operating on the network of another UK provider – EE mobile.
Virgin Mobile offers mobile services including pay as you go (PAYG) and contract plans, and also provides mobile broadband. Users can purchase Virgin Mobile services from the Virgin Mobile or Virgin Media outlets across the country. 4G services were launched by Virgin Media in late 2016. The plan allows customers to carry over unused data every month and provides free WhatsApp and Facebook Messenger access to 4G users.
The fastest way to reach Virgin Mobile customer support for service outages or problems is via text messaging at 0753-305-1809. If services are down or to speak to an agent directly, dial 789 from a Virgin mobile or call 0345-600-0789 from any phone.
N B
No Virgin 4G mobile data in HD6 1LQ for almost two weeks. Have done all the resets but nothing has changed.
Andy EW
CO3 - Colchester, no mobile network signal yesterday (13/07/21) or today.
lucy bailey
no mobile phone or texts sussex
J.Hill
No virgin mobile reception. CR20NA, South croydon
chaitra
no mobile network since 24th June 2021 in area CR2 0QF
Bryan
Exactly the same as Suren comment at the top. Portsmouth PO5 3SA
Suren
I have had no service on my mobile since the afternoon of the 3rd June. Spoke to Virgin mobile twice and they decided that it outdoor bea faultySIM card. Sent a replacement which does not work . Message I get on my phone is “ Selected networkVirgin is unavailable” My mobile contract is part of the Oomph Ultimate package. This situation can’t go on. I may have to terminate the mobile contract and join another network which maybe more reliable. Absolutely shocking service.HA3 7QA. London.Harrow.
Steve
No network SY20
ken poulter
no phone signal Bristol BS11 9YQ
michael
no mobile phone network in area middlesbrough ts7 0aa
Anup Sharma
Virgin network not accepting OTP from my bank. Also not able to call few other networks
Martin
CV472YP No mobile service available
Sharon
CH42 8PG Prenton Wirral Not able to dial out for days but can accept calls What is happening?
RobynG
Mobile phone on BT and virgin not working in Threemilestone area of Truro today
JOHN BLANDEN
I have lost virgin network since about midday. Sudbury suffolk. CO1o 0YL
M Miller
I have had no mobile coverage with Virgin Mobile n the month of December, January, and now March which is the worst it has ever been, being off since the 18th March coming back on for weekends, then off again like today. All I keep getting from everone of the operators is that there is an outage problem at the mast and engineers are working on it. I m a pensioner who relies on her mobile, just how long does it take for them to get their act together. I want my life back as it is valuable at my time of life. No txts, no e.mails no phone. Blackburn BB2 7DF
Jean Laurie
I have had no test servic, emails, banking and other apps for over 2weeks now. Waiting for comp!aunts to get back to me. I am a pensioner and don't have the time or money to waste, I need my life back. The Manchester wn24pe
GEORGE RICHARD DAYSH
No connection on my mobile phone for the last week on all the normal things like "facebook" "messenger" internet" etc etc etc. All received "not connected" or "no internet connection". My wi-fi connection for both laptop and TV are working. Useless response from your customer care and after 8 or more years with Virgin Mobile,Media, Wines, and football sponsorship I'm tempted to leave if my phone is not working while I have to self isolate!
alan dawson
cant use mobile chester le street co durham
Robert Taylor
Chatham me5. Cannot receive calls.