All Plusnet reports of the last 24 hours

No problems found!


Common problems are:

Affected Cities:


Comments on Plusnet

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Karen Green  Avatar

Karen Green
Hi I got a sim card of u cause I got hacked changed number recived a new sim card but I can't send a text without using WiFi and it stops working with or without WiFi and I can't send a text please can u sort it please it's really annoying me ng10 1 fr long Eaton Nottingham

2 days ago
CJBlundell Avatar

CJBlundell
Sending & receiving emails up the spout. The farcical reason - 'invalid domain' - no MX or record. The Server doesn't recognise email of its own ...

4 days ago
Mrs. Jacqui Norman Avatar

Mrs. Jacqui Norman
Still no Plusnet internet, that is at least 24 hours (we were away, and it was down when we returned home). PE38 (Downham Market in Norfolk)

1 month ago
Elizabeth Simpson Avatar

Elizabeth Simpson
I have not received any messages in my mail box since 7.00am Friday 8th April. AB42 5PU - Maud, PETERHEAD

1 month ago
Mr D Wilkinson Avatar

Mr D Wilkinson
No service all day, very poor even when slight service. Hu15 1lb Hull

2 months ago
Barry Avatar

Barry
PE33 0DR Shouldham Thorpe been down for 9 days now, the whole of the village is out, why doesn't it show anywhere?

2 months ago
D Marcus  Avatar

D Marcus
Okehampton, Plusnet went down about 10.20am. Can't find any info as to when this issue will be resolved. Internet is my lifeline as it is for many housebound. What's going on?

4 months ago
John Stuart Grainger Avatar

John Stuart Grainger
Cannót receive incoming calls, callers receive message line is busy. YO11 3JB Scarborough

4 months ago
V1 Avatar

V1
Cv376 Stratford-upon-Avon.. network dowm

5 months ago
Peter White Avatar

Peter White
Recently moved to TA21 area no mobile connection on phone, can't use wifes phone hotspot (on different network). Please contact to resolve.

5 months ago
Bill Avatar

Bill
No mobile internet since 27th np117eh

5 months ago
Allison Sturgeon Avatar

Allison Sturgeon
No mobile phone signal since 8am 27th November

5 months ago
Peter Duncan Covey Avatar

Peter Duncan Covey
I have had no email on my laptop since 10th November but I am getting my wife's emails and it is being received on my phone? TA20 1BH Chard

6 months ago
JE Garrett Avatar

JE Garrett
no email for 8days senders not notified that mail is rejected Stroud Glos

6 months ago
Joe Coutts Avatar

Joe Coutts
How can you say there are no problems in last 24 hours? The place is jumping with complaints. Asked for password, then says it’s wrong! AB123BB Aberdeen.

6 months ago
Ken Avatar

Ken
For seven days now not able to log into my account, no e mails and unable to speak to anyone. Overall very poor service. LN3 4gl Lincoln

6 months ago
anthony connolly Avatar

anthony connolly
Plusnet couldn't care less about e mail, just not interested!

6 months ago
N Nad Avatar

N Nad
Internet down since 1.15pm today, 15th Nov, and no one answering the customer support lines … soooo bad Johnlewis Broadband (PLUSnet) !!!!

6 months ago
Dale Stuart Edwards Avatar

Dale Stuart Edwards
Current problems have built up over several weeks. BT have invested in football not IT. RH12 5HG, Horsham

6 months ago
John Avatar

John
Swansea SA6 5BA - I've only been able to access my email a few times in the last 5 days. Now I've lost a folder and I'm concerned that I'll lose my contacts

6 months ago

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About Plusnet

Plusnet plc is a UK-based telecommunications company founded in the year 1997. The company is a quad-play provider offering internet, mobile, IPTV and fixed-line services. Plusnet is a subsidiary of the BT Group since 2007, operating as an independent business under the BT banner. Apart from its quad-play services, Plusnet also manages other businesses such as Metronet, Just The Name and Plusnet Hosting among others.

Plusnet offers ADSL and fiber broadband internet services to both residential and business users, along with fixed-line connections. In 2015, Plusnet tied up with the YouView platform to offer Plusnet TV via Freeview Digital television. Plusnet Mobile is the telephony variant of the company, offering mobile services via an MVNO with Life Mobile.

Plusnet customer support can be reached for queries or service problems on 0800-432-0200 from any UK number. Outages and details of other issues where the service may go down can be viewed on their website at any time.

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Outage history

Reported outages on 26.05.2022:
There were a total of 2 outages at Plusnet. The most frequently affected cities were: London
Reported outages on 25.05.2022:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: London
Reported outages on 24.05.2022:
There were a total of 2 outages at Plusnet. The most frequently affected cities were: London
Reported outages on 23.05.2022:
There were a total of 2 outages at Plusnet. The most frequently affected cities were: Manchester, London
Reported outages on 22.05.2022:
There were a total of 4 outages at Plusnet. The most frequently affected cities were: London
Reported outages on 21.05.2022:
There were a total of 2 outages at Plusnet. The most frequently affected cities were: London
Reported outages on 20.05.2022:
There were a total of 4 outages at Plusnet. The most frequently affected cities were: Manchester