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About Plusnet
Plusnet plc is a UK-based telecommunications company founded in the year 1997. The company is a quad-play provider offering internet, mobile, IPTV and fixed-line services. Plusnet is a subsidiary of the BT Group since 2007, operating as an independent business under the BT banner. Apart from its quad-play services, Plusnet also manages other businesses such as Metronet, Just The Name and Plusnet Hosting among others.
Plusnet offers ADSL and fiber broadband internet services to both residential and business users, along with fixed-line connections. In 2015, Plusnet tied up with the YouView platform to offer Plusnet TV via Freeview Digital television. Plusnet Mobile is the telephony variant of the company, offering mobile services via an MVNO with Life Mobile.
Plusnet customer support can be reached for queries or service problems on 0800-432-0200 from any UK number. Outages and details of other issues where the service may go down can be viewed on their website at any time.
Elaine 1 month ago
Internet been very intermittent for past week. Especially in the evenings but now getting worse during the day as well. IV2 Inverness
Pete 2 months ago
Broadband really slow in Leicester
Paul C 2 months ago
Plusnet Broadband down in Torbay
Mimi 2 months ago
Intermittent WiFi connection issues - works for a moment and then stops - problem bring experienced on all my devices since past two days
Alistair 3 months ago
Now over 24 hours and no internet at our home on Dundee
Chrissy peters 3 months ago
In Somerset, Still no internet, what is Plusnet doing?
Mags 3 months ago
No internet in Sheffield not been good all week
Poppy 3 months ago
Plusnet went down yesterday at 4pm, it’s still off. Getting rather impatient as losing money as work from home. Stirling
alistair montgomery 3 months ago
Went down Monday afternoon and still no connection this morning. Dundee.
Ruby 3 months ago
Went down at 4ish last night still not working. Derbyshire
sara 3 months ago
Went off at 4:30 last night, still down this morning! Blackwood, South Wales
Laura 3 months ago
WiFi went down yesterday afternoon. Cane back on at 6pm. Woke up this morning and it was fine and then it's just gone back off again. What's happening plusnet!
Jim 3 months ago
Sedgemoor Somerset, no broadband all night from plusnet. Maybe could rename themselves minusnet?
Alan 3 months ago
Broadband went down at about 5pm for an hour or so, and has now gone down again
Chrissy peters 3 months ago
In Somerset still no internet.
Chrissy peters 3 months ago
No internet with Plusnet since Saturday! Are they fixing this?
Sheila 3 months ago
Out on Poole Dorset since 4.30pm. Still out at 8pm
Bob Bear 3 months ago
Typical DNS server problem & not the first time. At the best of times Plusnet DNS servers are relatively slow. For a faster, more reliable DNS result switch your DNS servers from Plusnet's to Google's 8.8.8.8 and 8.8.4.4. If you've already done that you wouldn't have even noticed this latest DNS outage. TN23 7SH - Ashford - Outage from about 16:30 to 18:00
Richard 3 months ago
Seems sorted now - manchester
Joe 3 months ago
Internet back on in Swindon SN5