All Plusnet reports of the last 24 hours

No problems found!

Common Problems are:

Internet 100%


Affected Cities:


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About Plusnet

Plusnet plc is a UK-based telecommunications company founded in the year 1997. The company is a quad-play provider offering internet, mobile, IPTV and fixed-line services. Plusnet is a subsidiary of the BT Group since 2007, operating as an independent business under the BT banner. Apart from its quad-play services, Plusnet also manages other businesses such as Metronet, Just The Name and Plusnet Hosting among others.

Plusnet offers ADSL and fiber broadband internet services to both residential and business users, along with fixed-line connections. In 2015, Plusnet tied up with the YouView platform to offer Plusnet TV via Freeview Digital television. Plusnet Mobile is the telephony variant of the company, offering mobile services via an MVNO with Life Mobile.

Plusnet customer support can be reached for queries or service problems on 0800-432-0200 from any UK number. Outages and details of other issues where the service may go down can be viewed on their website at any time.


Live reports

Twitter seanofaolain1

@seanofaolain1 @Plusnet no broadband and phone. Rang customer services, nice man said no availability to see fault until Wed 12th.… https://t.co/7l6VIQ8wMw

08.08.2020 07:48:53
Twitter JJ54456866

@JJ54456866 @Plusnet Supposed to be on-line yesterday, no router sent, no communication. Very poor service. 24 hours or I cancel.

08.08.2020 07:36:35
Twitter JJ54456866

@JJ54456866 @ashjohn89 @Plusnet I recently signed up, promised service on 7th Aug. No router sent, no communicatio, nothing.Thi… https://t.co/ipKsAj5r6V

08.08.2020 07:30:15
Twitter lilal851

@lilal851 @WhichUK How on earth are @Plusnet a recommended service provider? I’ve always trusted your reviews but how can you… https://t.co/j5gFIwlyKA

08.08.2020 07:16:15
Twitter JCPinSouthYorks

@JCPinSouthYorks Customer Provisioning Advisor @Plusnet in #Sheffield For details click: https://t.co/1CgyM58ul0 #SheffieldJobs https://t.co/KfsBatGtms

08.08.2020 07:01:00
Twitter CraigCRogers

@CraigCRogers @dario_monkfish @Plusnet Good luck because they are shit. I left my home contract early and happily paid to get awa… https://t.co/Ihz4kBE8UF

08.08.2020 06:58:10
Twitter large_dave

@large_dave @Plusnet 19th July I ordered broadband and have heard nothing apart from confirmation of payment.. You won't answer… https://t.co/A8Cw6IwrAB

08.08.2020 06:31:41
Twitter Steve91392532

@Steve91392532 RT @dario_monkfish: The Plusnet agent offered us £30 credit to pay for a dongle to allow us to access the internet between the date of entr…

08.08.2020 04:35:07
Twitter Steve91392532

@Steve91392532 RT @dario_monkfish: @Plusnet Thread!! Absolutely disgusted at your recent service. We are a business customer. We moved office and an Openr…

08.08.2020 04:35:02
Twitter ruberbubers

@ruberbubers RT @aDeclanCooke: @mrmichaelsmiley sorry to bother mate but any chance you could retweet. They ignoring me 🙏 @plusnet @plusnethelp you mist…

08.08.2020 03:32:31
Twitter dario_monkfish

@dario_monkfish The Plusnet agent offered us £30 credit to pay for a dongle to allow us to access the internet between the date of… https://t.co/YV7zgcH2cK

07.08.2020 23:18:38
Twitter dario_monkfish

@dario_monkfish @Plusnet Thread!! Absolutely disgusted at your recent service. We are a business customer. We moved office and an O… https://t.co/1AwGzT0pTO

07.08.2020 23:10:59
Twitter lilal851

@lilal851 @Plusnet Well that’s not true! I’m currently shielding due to starting a chemotherapy treatment and you’ve messed u… https://t.co/fnUz24QrC5

07.08.2020 22:46:57
Twitter Leanne_Clark_

@Leanne_Clark_ I had such high hopes for @Plusnet I can certainly say it hasn’t started well...

07.08.2020 21:43:23
Twitter Nightpacer12

@Nightpacer12 @alttamebard @SkyUK @virginmedia I'm with @Plusnet and they've been sick so far 👀

07.08.2020 21:22:09
Twitter andrewb16486584

@andrewb16486584 Anyone else had issues with @Plusnet ? Signed up last Saturday my phone line went active on Monday, my account is n… https://t.co/wSeU3RFMYn

07.08.2020 21:06:16
Twitter Nandy_Anshuman

@Nandy_Anshuman @plusnethelp @Plusnet Is there any known outage in BD1 area ? We aren't able to access internet all of a sudden and it's not coming back !

07.08.2020 20:45:20
Twitter TaylorLDN

@TaylorLDN RT @TeddieTaia: Hate it when a company gives you no choice but to lodge a complaint because they’re ignoring your tweets asking for help! E…

07.08.2020 20:26:37
Twitter WingerUK

@WingerUK @foxtrot_ro @plusnethelp @Plusnet Try from your phone (on WiFi) as well. Windows 10 needs some extra love to get faster WiFi

07.08.2020 20:01:02
Twitter TeddieTaia

@TeddieTaia Hate it when a company gives you no choice but to lodge a complaint because they’re ignoring your tweets asking for… https://t.co/DxDnpkYmzC

07.08.2020 19:59:13
Twitter homoslaypien

@homoslaypien Although, having read some of their query replies, I’m not sure that @plusnethelp will be able to provide an answer… https://t.co/DSaIifXE6u

07.08.2020 19:35:57
Twitter MissFinnGeog

@MissFinnGeog £30 a month for this? Bit of joke really @Plusnet https://t.co/kGWizBfax8

07.08.2020 18:58:11
Twitter Raffbry

@Raffbry RT @aDeclanCooke: @mrmichaelsmiley sorry to bother mate but any chance you could retweet. They ignoring me 🙏 @plusnet @plusnethelp you mist…

07.08.2020 18:47:28
Twitter wallacepgames

@wallacepgames @DosGamer @Plusnet @virginmedia Password policy is antique though so be careful!

07.08.2020 17:33:45
Twitter mrmichaelsmiley

@mrmichaelsmiley RT @aDeclanCooke: @mrmichaelsmiley sorry to bother mate but any chance you could retweet. They ignoring me 🙏 @plusnet @plusnethelp you mist…

07.08.2020 17:17:05
Twitter JustBenOB

@JustBenOB @VodafoneUK so I can't get a WiFi signal from my newly installed router while in the bathroom but can get full sign… https://t.co/SNytdw4L2a

07.08.2020 17:11:46
Twitter JonoMarshall

@JonoMarshall @plusnet I've been trying (and failing) to get through on the phone. Every hour of every day (from 8am onwards) y… https://t.co/ESzMSiBqUZ

07.08.2020 16:17:06
Twitter Comsolveit

@Comsolveit @jlandpartners broadband. Helped an older lady out this afternoon who went to you as you are a brand she trusts bu… https://t.co/ySzjhrQyHF

07.08.2020 16:10:29
Twitter chalkythfc

@chalkythfc @Plusnet Chat is offline phone line not taking calls /7 times this afternoon internet keeps disconnecting kent cti8 sort yourself out

07.08.2020 15:25:33
Twitter thedavidseaman

@thedavidseaman Yessssssss great win for the lads!!!!!! @Arsenal Just made it a very special Yorkshire Day @Plusnet

01.08.2020 18:34:34