Let others know about your problems with Plusnet: Write comment
Plusnet plc is a UK-based telecommunications company founded in the year 1997. The company is a quad-play provider offering internet, mobile, IPTV and fixed-line services. Plusnet is a subsidiary of the BT Group since 2007, operating as an independent business under the BT banner. Apart from its quad-play services, Plusnet also manages other businesses such as Metronet, Just The Name and Plusnet Hosting among others.
Plusnet offers ADSL and fiber broadband internet services to both residential and business users, along with fixed-line connections. In 2015, Plusnet tied up with the YouView platform to offer Plusnet TV via Freeview Digital television. Plusnet Mobile is the telephony variant of the company, offering mobile services via an MVNO with Life Mobile.
Plusnet customer support can be reached for queries or service problems on 0800-432-0200 from any UK number. Outages and details of other issues where the service may go down can be viewed on their website at any time.
Hb
Cannot access plusnet website or webmail, allbills paid as normal. Last time this type of problem happened was when they decided to upgrade the billing system. All Bill's paid as normal
Carol Field
No Internet for 3 days after swapping to this #$## service Its CONSTANTLY stopping... Wish we hadn't changed supplier now. We swapped for a cheaper service but now it's far far worse. ...but we're tied to this #### for 18 months. When we complain they want us to pay for the engineer..that will vote out to fix a service that worked fine until we swapped this week to plusnet. APPALLING SERVICE. DON'T SIGN UP. S43 4EZ
Tundy
No internet at all for a week. Router went dead. Bought a different router, but the fault is not the router. What's annoying that Plusnet does not update customers. London, N11
Kris
Aberdeen AB24 Broadband and Landline been down for 2 days!
Jim Ellen
No mobile service since last Thursday in the Medway area. Rang to report. Not helpful reply.
Ken
Plusnet Mobile has been DOWN in Southampton area since 1430 20/Apr/2021 - NOT since 1630 as Plusnet are currently claiming!!!
Glyn Davies
no phone for the last 2 hours, no reports of outage ???????????? wolverhampton
Tyler
Can't make/receive calls on mobile ME7 Gillingham
Sanjay
Mobile don't have any signal for service. I can't use mobile to call. I'm in Croydon cr0
Brucey
How come your service status says 'no problems' when there are 100s of reports on down detector re: internet issues for plusnet?
Adam Le-Roi Davis
Internet out since around midnight, in Darlington DL3 9SB
Tabs
Broadband down completely for the last 45 min. Aberdeen area AB23 8EA
JP
Issues started last Friday. Finally resolved Tuesday now down again - LA1 Lancaster