Common problems are:
Affected Cities:
Comments on Patient Access
Let others know about your problems with Patient Access: Write comment
About Patient Access
Patient Access, a digital health service, is transforming the way we manage our health. With millions of users worldwide, it offers online access to GP services. You can book appointments, order repeat prescriptions, & view your medical records. But, sometimes, the site may face outages. Our web page monitors these glitches round the clock & keeps you informed about the operational status of Patient Access from any place globally. Don't miss out on managing your health; be the first to know when there's a glitch. Always stay on top of your health.
Map
Outage history
Reported outages on 15.12.2025:
There were a total of 2 outages at Patient Access. The most frequently affected cities were: Taunton, Preston
David Terry 3 months ago
Unable to access Patient Access
David Terry 3 months ago
Unable to access Patient Access
Bob 3 months ago
01/09/25 - Same issue as other users...blank screen after completing login. Tried via Laptop and Mobile phone with same result.
Anthony Hesdon 3 months ago
Once logged in, just a Blanc screen. Liverpool
Sonni 3 months ago
Getting a blank screen after log-in, whichever way I log in. I have reported it to PA.
Mads 3 months ago
cant log in to patient access - just get a blank screen
LF 3 months ago
Can't log in on laptop or on phone app. Just getting blank screen on laptop, and not showing any information on app. Liverpool
Jo 3 months ago
Blank screen when logged in - Co Down NI
Joe 3 months ago
Blackburn, unable to log in, just a white screen
Deborah 3 months ago
blank screen after logging in, County Down Northern Ireland
Patient 3 months ago
London - mobile app and website down. No service available
Lisa 3 months ago
Birmingham, B47 - just getting a blank page after signin
Iain Grant 3 months ago
Login to PatientAccess and just getting a blank page
Vivien 5 months ago
Log in and it is just a completely blank screen.
paul e 5 months ago
Colchester- login screen flashes and returns me to login. i know 100% password is right because google saved it.even so i try the forgot password link and it displays: HTTP 405 which means server configuration issue!
Martyn Overy 5 months ago
Cannot access Patient Access after numerous attempts. 2FA not working and absolutely not evidence that Authenticator is working as it should.
Natasha Stanley 6 months ago
Still unable to log onto Patient access to order a repeat prescription.
Alan 6 months ago
Patient Access system has not allowed me to order repeat prescription items since Friday (3 days ago). Technical Support contacted but no reply. Mid Monday afternoon now and I'm In a Queue 13 long to speak to my Surgery about it. Hopefully I'll not be dead by the time anyone is there to help me! The Patient Access current status system only reports up to 2024 so who is accountable for such an embarrassing system. Quite ridiculous!
Gwen Cameron 6 months ago
Never been able to log in to patient access since it was all changed. Have ordered prescription on line for years now all details are wrong even though I know they are not Change of password didn't help tried alternative equipment Husband cannot access his either, terrible mess has been made here and support is not great. Paisley PA2 oDL
Keith 7 months ago
Using a PC (Win10) just getting "internal server error". Last night and again this morning. Not the first time. After having to log in twice and read the "why don't you use our app" message each time and insert the OTP. All a bit of a pain.