Common problems are:
Affected Cities:
Comments on Plusnet
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About Plusnet
Plusnet plc is a British-based company that was founded in the year 1997. The company is a provider of quadruple play that provides internet, mobile, IPTV, and fixed line services. Plusnet is a part of the BT Corporation since 2007, it is operated as a separate business under the BT brand.
Map
Outage history
Reported outages on 19.08.2025:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: Zurich
Reported outages on 14.08.2025:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: Witham
Richard Price 3 years ago
Plusnet emails still down -halfway through day 4! Totally rubbish service- Over-promise and under-deliver! Time for a new MD as the current one totally incapable of running a business
Colin Blundell 3 years ago
Nothing going out. Incoming emails seem OK at the moment but who knows...? Complete mess yesterday. PE12 9YS Spalding
Basil Coram 3 years ago
e-mail still down, but gmail on another computer still OK! (using the same line) a little odd!
Toni 3 years ago
No incoming nor outgoing Plusnet email since Tues. night (09 Nov.) Internet and phone working, own domain working, so the problem is clearly with Plusnet E-mail. Went on to Plusnet website and my email info all looks correct. But unable to access webmail. (Fortunately I operate an offline email client so am unlikely to lose many, if any, messages, as many have reported has happened to them this week.)
Jane 3 years ago
Eventually managed to speak to a very pleasant young man, who advised that problems are likely to last until tomorrow morning. This was followed up with an email confirming the loss of service. KA10
Jane 3 years ago
Stuck in phone queue for 14 minutes now.Faults persist. Dreadful. KA10
Jane 3 years ago
2 emails received; several apparently lost. Recent login requests not downloaded. Awful. KA10 Troon
Jane 3 years ago
One incoming email at 3am. Webmail still out if action . What has happened to the other expected messages? How much longer will we have to wait for full service to be resumed? KA10 Troon
G Freer 3 years ago
YO32 9QA York email down all day few updares and none in prospect before 8.00am tomorrow
Anthony Glen 3 years ago
G4 0PH EMail Still Down. Been down all day.
Anthony Glen 3 years ago
EMail Only down all day. Internet access seems ok.
Derek Hamilton 3 years ago
KA4 8JE Email down all day so far. Both webmail & local on Thunderbird gives the message that sending of password did not succeed. Temporary fault. Try again later.
Derek Hamilton 3 years ago
KA4 8JE
Jane 3 years ago
No email since last night and no service updates from plusnet,despite their twitter assurances. Troon KA10 6DS
John Allen 3 years ago
Promised updates on mail problem not honoured and update time just extended. Not good customer service.
Phil 3 years ago
LS21 Otley Plusnet email been down all day and promised updates overdue
Richard 3 years ago
No email today. That'll do. Defiantly will not do at all. BD22 6NW Keighley
Frances Robinson 3 years ago
Trying to run a business without access to email for hours now. (North Norfolk). Fed up with plusnet, I'm moving to another ISP.
Rod Smith 3 years ago
PL8 1JU Plymouth - cannot log on to email account
John O'Donovan 3 years ago
Plusnet webmail not fit for use - multiple error messages for the past year. It used to be reliable.