Common problems are:
Affected Cities:
Comments on Plusnet
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About Plusnet
Plusnet plc is a British-based company that was founded in the year 1997. The company is a provider of quadruple play that provides internet, mobile, IPTV, and fixed line services. Plusnet is a part of the BT Corporation since 2007, it is operated as a separate business under the BT brand.
Map
Outage history
Reported outages on 17.12.2025:
There were a total of 33 outages at Plusnet. The most frequently affected cities were: Cormeilles-en-Parisis
Reported outages on 14.12.2025:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: Milton Keynes
Reported outages on 13.12.2025:
There were a total of 1 outages at Plusnet. The most frequently affected cities were:
Reported outages on 11.12.2025:
There were a total of 1 outages at Plusnet. The most frequently affected cities were:
CJBlundell 3 years ago
Sending & receiving emails up the spout. The farcical reason - 'invalid domain' - no MX or record. The Server doesn't recognise email of its own ...
Mrs. Jacqui Norman 3 years ago
Still no Plusnet internet, that is at least 24 hours (we were away, and it was down when we returned home). PE38 (Downham Market in Norfolk)
Elizabeth Simpson 3 years ago
I have not received any messages in my mail box since 7.00am Friday 8th April. AB42 5PU - Maud, PETERHEAD
Mr D Wilkinson 3 years ago
No service all day, very poor even when slight service. Hu15 1lb Hull
Barry 3 years ago
PE33 0DR Shouldham Thorpe been down for 9 days now, the whole of the village is out, why doesn't it show anywhere?
D Marcus 3 years ago
Okehampton, Plusnet went down about 10.20am. Can't find any info as to when this issue will be resolved. Internet is my lifeline as it is for many housebound. What's going on?
John Stuart Grainger 3 years ago
Cannót receive incoming calls, callers receive message line is busy. YO11 3JB Scarborough
V1 3 years ago
Cv376 Stratford-upon-Avon.. network dowm
Peter White 4 years ago
Recently moved to TA21 area no mobile connection on phone, can't use wifes phone hotspot (on different network). Please contact to resolve.
Bill 4 years ago
No mobile internet since 27th np117eh
Allison Sturgeon 4 years ago
No mobile phone signal since 8am 27th November
Peter Duncan Covey 4 years ago
I have had no email on my laptop since 10th November but I am getting my wife's emails and it is being received on my phone? TA20 1BH Chard
JE Garrett 4 years ago
no email for 8days senders not notified that mail is rejected Stroud Glos
Joe Coutts 4 years ago
How can you say there are no problems in last 24 hours? The place is jumping with complaints. Asked for password, then says it’s wrong! AB123BB Aberdeen.
Ken 4 years ago
For seven days now not able to log into my account, no e mails and unable to speak to anyone. Overall very poor service. LN3 4gl Lincoln
anthony connolly 4 years ago
Plusnet couldn't care less about e mail, just not interested!
N Nad 4 years ago
Internet down since 1.15pm today, 15th Nov, and no one answering the customer support lines … soooo bad Johnlewis Broadband (PLUSnet) !!!!
Dale Stuart Edwards 4 years ago
Current problems have built up over several weeks. BT have invested in football not IT. RH12 5HG, Horsham
John 4 years ago
Swansea SA6 5BA - I've only been able to access my email a few times in the last 5 days. Now I've lost a folder and I'm concerned that I'll lose my contacts
Mandeep Sheera 4 years ago
Emails all up and running for me as of yesterday. Both Webmail and Microsoft Outlook 2021. MK13 7LF.