Common problems are:
Affected Cities:
Comments on Plusnet
Let others know about your problems with Plusnet: Write comment
About Plusnet
Plusnet plc is a British-based company that was founded in the year 1997. The company is a provider of quadruple play that provides internet, mobile, IPTV, and fixed line services. Plusnet is a part of the BT Corporation since 2007, it is operated as a separate business under the BT brand.
Map
Outage history
Reported outages on 17.04.2025:
There were a total of 2 outages at Plusnet. The most frequently affected cities were: London
Reported outages on 14.04.2025:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: Steyning
Reported outages on 13.04.2025:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: London
Sarah 1 year ago
Internet went down at 4.30pm in Christchurch, still not back up
Steve 1 year ago
Internet down since approx 16.30 Tunbridge Wells kent
Barry 1 year ago
Internet just randomly went down at 16:30, stoke
Kim 1 year ago
Internet/wifi has been down since 6pm.... Repton UK
Ruby bacon 1 year ago
Hi Ruby here just letting you know if the enternet not working good in Macduff keeps going off from last night Ab441lp can u get back to me on my email address thanks Ruby
Lee 1 year ago
LA14 Cumbria, Internet been down all night,still not on.
Nick 1 year ago
RH20 Pulborough Broadband down. I've reported it. This happened a few weeks ago. It was fixed after a few hours, but it's annoying and worrying.
Badger 1 year ago
Pembridge, Herefordshire hr6. No broadband all weekend
Alistair 1 year ago
Norwich, NR4 PlusNet broadband connection keeps failing and reconnecting. The service has been stable for many months, so this is disappointing.
Maria 1 year ago
M14 Manchester been dropping at night for weeks and has been off since 7pm tonight, it's now 9:30pm. It's usually back on within the hour but not today.
Diane Cobden 1 year ago
Plusnet internet crashed several times 10th Nov 23 and so far 8 or 9 times 11th Nov 23 and it only 14.30 hrs
Wales 1 year ago
Sa33 5lw No internet all morning
StormRose 1 year ago
Intermittent internet throughout today and now going into evening. Lowestoft NR33 0UF
J Hinde 1 year ago
Had no internet access since Tuesday, tried again today, had internet access for less than 5,minutes, service has been like this for months.
Roger Bradley 1 year ago
TA19 0LY Received incorrect bill with charges based on out-of-contract rate for broadband. Wrong, because last month I signed up for a new 12 month contract at a lower rate. Tried calling support on 0800 587 1953 but only hearing silence after apparently connecting, then cut off after 48 seconds. I called from landline, mobile (PlusNet sim) and Skype for Business, but same thing happened each time. What is going on at Plusnet?
Ellah 1 year ago
Internet stopped working on Friday. Then working on Saturday night. Was fine till tonight then went orange and no internet for 4 hrs. Awful. Northern ireland
David 1 year ago
No internet since 6am today. Harpenden
Boson62 1 year ago
Portsmouth po29aw. Told would be reconnected today, no service still.
S McKay 1 year ago
Dundee, no internet
S McKay 1 year ago
No internet connection, tried resetting router, still not connected
John Martin 1 year ago
Ng4 1aa Nottingham
ALS57 1 year ago
Plusnet site down in Barnet London
Al 1 year ago
No mobile phone signal or 4G. IP7 Suffolk
DU 1 year ago
Internet down in Bristol BS5
Michael 1 year ago
No Internet for 4 days. They said it should be fixed today but I am not sure
Mary 1 year ago
SW19 London. No internet since 20.00 (time arrived home).
Frustrated Customer 1 year ago
SW1W 9DF London Still no service nearly 18 hours down
Chris 1 year ago
Still down for over 12 hours in Norwich area NR16 1AD
Clive 1 year ago
Farnham, GU9. Over 4 hours without any service (or help available) now. Multiple small outages (about 6) since Sunday and now this. Their help pages and suggested fixes are useless too.
Mark 1 year ago
MK4 1JZ Milton Keynes, was down earlier, DNS issue - as mentioned elsewhere changing DNS settings in router and on PCs resolves the issue locally, not sure if server still down on their end. 8.8.8.8 / 8.8.4.4 for Google (other DNS servers are available)
Nod 1 year ago
Internet down ol13 Plusnet where has your service gone ????
Annie 1 year ago
Internet down since 9pm Cumbria
Elwyn 1 year ago
Down for about 1 hr LD1 Mid Wales
Pissedoff 1 year ago
Internet down in Oadby Leicester
Pissoff 1 year ago
Le25tz . No Internet. No support. Can’t wait for contract to finish to say bye
Margaret 1 year ago
Reading: Ethernet to PC still ok, wifi to tablet back working
Sarah Simmons 1 year ago
Blue light on router no internet since around 9.15pm DN6
Zara 1 year ago
Back up in sa13
Mark 1 year ago
Internet is back up WF9 postcode
Gra 1 year ago
Plusnet Internet down yet again..useless . Can't wait for contract to finish