Common problems are:
Affected Cities:
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About Plusnet
Plusnet plc is a British-based company that was founded in the year 1997. The company is a provider of quadruple play that provides internet, mobile, IPTV, and fixed line services. Plusnet is a part of the BT Corporation since 2007, it is operated as a separate business under the BT brand.
Nick 11 months ago
RH20 Pulborough Broadband down. I've reported it. This happened a few weeks ago. It was fixed after a few hours, but it's annoying and worrying.
Badger 11 months ago
Pembridge, Herefordshire hr6. No broadband all weekend
Alistair 11 months ago
Norwich, NR4 PlusNet broadband connection keeps failing and reconnecting. The service has been stable for many months, so this is disappointing.
Maria 1 year ago
M14 Manchester been dropping at night for weeks and has been off since 7pm tonight, it's now 9:30pm. It's usually back on within the hour but not today.
Diane Cobden 1 year ago
Plusnet internet crashed several times 10th Nov 23 and so far 8 or 9 times 11th Nov 23 and it only 14.30 hrs
Wales 1 year ago
Sa33 5lw No internet all morning
StormRose 1 year ago
Intermittent internet throughout today and now going into evening. Lowestoft NR33 0UF
J Hinde 1 year ago
Had no internet access since Tuesday, tried again today, had internet access for less than 5,minutes, service has been like this for months.
Roger Bradley 1 year ago
TA19 0LY Received incorrect bill with charges based on out-of-contract rate for broadband. Wrong, because last month I signed up for a new 12 month contract at a lower rate. Tried calling support on 0800 587 1953 but only hearing silence after apparently connecting, then cut off after 48 seconds. I called from landline, mobile (PlusNet sim) and Skype for Business, but same thing happened each time. What is going on at Plusnet?
Ellah 1 year ago
Internet stopped working on Friday. Then working on Saturday night. Was fine till tonight then went orange and no internet for 4 hrs. Awful. Northern ireland
David 1 year ago
No internet since 6am today. Harpenden
Boson62 1 year ago
Portsmouth po29aw. Told would be reconnected today, no service still.
S McKay 1 year ago
Dundee, no internet
S McKay 1 year ago
No internet connection, tried resetting router, still not connected
John Martin 1 year ago
Ng4 1aa Nottingham
ALS57 1 year ago
Plusnet site down in Barnet London
Al 1 year ago
No mobile phone signal or 4G. IP7 Suffolk
DU 1 year ago
Internet down in Bristol BS5
Michael 1 year ago
No Internet for 4 days. They said it should be fixed today but I am not sure
Mary 1 year ago
SW19 London. No internet since 20.00 (time arrived home).
Frustrated Customer 1 year ago
SW1W 9DF London Still no service nearly 18 hours down
Chris 1 year ago
Still down for over 12 hours in Norwich area NR16 1AD
Clive 1 year ago
Farnham, GU9. Over 4 hours without any service (or help available) now. Multiple small outages (about 6) since Sunday and now this. Their help pages and suggested fixes are useless too.
Mark 1 year ago
MK4 1JZ Milton Keynes, was down earlier, DNS issue - as mentioned elsewhere changing DNS settings in router and on PCs resolves the issue locally, not sure if server still down on their end. 8.8.8.8 / 8.8.4.4 for Google (other DNS servers are available)
Nod 1 year ago
Internet down ol13 Plusnet where has your service gone ????
Annie 1 year ago
Internet down since 9pm Cumbria
Elwyn 1 year ago
Down for about 1 hr LD1 Mid Wales
Pissedoff 1 year ago
Internet down in Oadby Leicester
Pissoff 1 year ago
Le25tz . No Internet. No support. Can’t wait for contract to finish to say bye
Margaret 1 year ago
Reading: Ethernet to PC still ok, wifi to tablet back working
Sarah Simmons 1 year ago
Blue light on router no internet since around 9.15pm DN6
Zara 1 year ago
Back up in sa13
Mark 1 year ago
Internet is back up WF9 postcode
Gra 1 year ago
Plusnet Internet down yet again..useless . Can't wait for contract to finish
Karen s 1 year ago
Blue light on no internet in coventry
GeeBee 1 year ago
Partialy working. Roku stick (wireless)seems ok GT7 on PS4 (wired) seems to be connecting but PS4 isnt. neither is laptop or phone. isntneither can phone or
Harry 1 year ago
Plusnet back on TQ33NF
Harry 1 year ago
TQ3 3NF - Torbay It's probably Russia
Barry S 1 year ago
Weird my firestick is working fine for streaming (on wifi) but all other devices aren't ie phones ,tablets,consoles. Melton Mowbray le13
Brandon 1 year ago
https://www.pdq.com/blog/change-dns-server-settings-in-windows/ S5 Sheffield