Common problems are:
Affected Cities:
Comments on Virgin Media
Let others know about your problems with Virgin Media: Write comment
About Virgin Media
Virgin Media is a big player in the world of digital entertainment. It offers broadband, TV, phone & mobile services to millions of customers all around the globe. But like any other service, it ain't always smooth sailing. Sometimes things can go wrong & the service can stop working. That’s where we come in. Our website constantly keeps an eye on Virgin Media, monitoring any interruptions or issues. We provide up-to-the-minute info about possible problems, helping you to stay in the loop. So, if Virgin Media is acting up, you'll be the first to know. No more wondering, just real-time updates. Don't miss a beat of your favourite TV shows or online activities.
Map
Outage history
Reported outages on 23.09.2025:
There were a total of 1 outages at Virgin Media. The most frequently affected cities were: Stevenage
Reported outages on 22.09.2025:
There were a total of 4 outages at Virgin Media. The most frequently affected cities were: Birkenhead, Manchester, Hartlepool
Reported outages on 21.09.2025:
There were a total of 3 outages at Virgin Media. The most frequently affected cities were: Bangor, Belfast
Reported outages on 20.09.2025:
There were a total of 1 outages at Virgin Media. The most frequently affected cities were: Leeds
Reported outages on 19.09.2025:
There were a total of 3 outages at Virgin Media. The most frequently affected cities were: Swansea, Andover
Reported outages on 18.09.2025:
There were a total of 8 outages at Virgin Media. The most frequently affected cities were: London, Peterborough, Edinburgh, Huddersfield, Walthamstow
Reported outages on 17.09.2025:
There were a total of 5 outages at Virgin Media. The most frequently affected cities were: Hayes, Birmingham, Stoke-on-Trent, North Shields
Cliff Cooley 5 days ago
Lost all connections last night (17/9); TV and Broadband back at the moment, but Internet Landline still out
David 5 days ago
Cambridge CB1 - Upload speed working at almost half, no problem with hardware or wiring etc. connection lost every 20 minutes or at worst every 15 seconds. Tried reporting numerous times since this started in April.
Miffed VM User 6 days ago
NE42 Day 3 of no broadband internet. Started ~13:30 15 Sep, still ongoing at 06:47 17 Sep.
Michelle Whatmore 1 week ago
Lost all internet tv iPad phone
David Hughes 2 weeks ago
Swansea SA2 0LT. Since work in my area a week or so ago that led to loss for internet for short time the reliability of the service has deteriorated with frequent drop-offs and lagging on video. Today no internet via VM - am using 4G connection.
peter kibble 2 weeks ago
CF14 Cardiff Unable to access my account .like this for the last 8 weeks, get nowere when speaking to them
Peter Kibble 2 weeks ago
CF14 Cardiff
Sarah dean 3 weeks ago
Virgin broadband down again in B98 7RQ
Robert Bone 1 month ago
Constant App Store disconecting… NG5
M A Jackson-Roberts 1 month ago
No TV service since 7.30 this evening following pixelation yesterday. Seems to be related to a major service upgrade,
David 1 month ago
TV not working G76 7TT Glasgow
Claire 1 month ago
TV working now but still can't log into my virgin account still says i don't exist this really needs to be dealt with and don't expect me to pay the full amount either for the disruptive services tonight
Laire 1 month ago
Looks like tv is working now its taken from 8.20pm til nearly 10pm to sort this out I will not pay my usual amount for not having a service tonight let's hope the TV carries on working NN5 7DH
J Burton 1 month ago
Harlow has issues with TV picture via Virgin Media. When will this be fixed?
Claire 1 month ago
It's been over an hour still can't log into virgin says account doesn't exist, TV still pixilated this is becoming a nuscience now NN5 7DH
Duncan 1 month ago
PL210NB IVYBRIDGE PIXELATED & APP PROBLEMS. NAME NOT RECOGNISED
David 1 month ago
All channels pixilated.Cant report it _ doesnt recognise my accout, still manage to colleect my subscription every month
David 1 month ago
NN17 2lhH
Leo 1 month ago
Maidstone Kent - all channels pixelated (except channel 4?). Help desk is unavailable on the phone. Unable to log in to virgin media and the status checker says I don't exist.
Newspone 1 month ago
Same in Edinburgh plus cannot access status started about 8.30 tonight EH9 3BR