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About giffgaff

Giffgaff is a British mobile network started by Telefonica in the year 2009. Operating as Telefonica’s subsidiary in the UK, Giffgaff operates under Telefonica’s O2 network as a Mobile Virtual Network Operator or MVNO. Giffgaff has consistently won the award for uSwitch Network of the Year from 2016 to 2019.

Giffgaff offers customers a series of bundles termed as ‘goodybags’. These bundles are a combination of data, text messaging, and voice call minutes, which customers can set to auto-renew as well. In early 2015, Giffgaff added the 4G data service into their ‘goodybag’ system, offering the service without additional charges.

Giffgaff does not operate customer support phone lines. Instead, a community-based message board system is utilized to resolve queries. Users can post questions about any outages or other problems on the message boards to get help from other Giffgaff users. If your issues are not resolved and service is still down, you can contact a Giffgaff agent on 0113-272-2000.

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Live reports

Twitter WorldComplete1

@WorldComplete1 @traveleatslay £10 with @giffgaff

at 02.03.2021 22:28:33
Twitter charltondoris

@charltondoris @J_R_Douglas @giffgaff Fingers crossed for the both of us!

at 02.03.2021 21:44:56
Twitter J_R_Douglas

@J_R_Douglas @charltondoris @giffgaff Ah mate! They're the same with TV and broadband. I called, went through it all over the ph… https://t.co/YNS5v7wMWU

at 02.03.2021 20:33:07
Twitter Lilac_starlight

@Lilac_starlight @jaymaiksays @giffgaff I didnt turn the data on

at 02.03.2021 20:08:56
Twitter charltondoris

@charltondoris How do i tell BT Mobile to chuff off? I've chuffed off to @giffgaff, i've opted out of BT Mobile texts, yet still t… https://t.co/nXNJfd7VVU

at 02.03.2021 19:21:51
Twitter NWAirAmbulance

@NWAirAmbulance @Lanx75 @giffgaff @CapitalOfficial @CapitalXTRA That's so lovely. Thank you for your support! 💛

at 02.03.2021 17:55:15
Twitter RobertWest2

@RobertWest2 @giffgaff I’ve attempted to contact online but no response. Please can someone advise ASAP as I need my phone connected to the network

at 02.03.2021 17:46:20
Twitter RobertWest2

@RobertWest2 @giffgaff I will do that now

at 02.03.2021 17:01:01
Twitter RobertWest2

@RobertWest2 @giffgaff I put the sim in and it says no signal. It was fine this morning. I upgraded phones last week

at 02.03.2021 16:57:52
Twitter RobertWest2

@RobertWest2 @giffgaff I’ve attempted that and still says no signal

at 02.03.2021 16:55:11
Twitter RobertWest2

@RobertWest2 @giffgaff I’ve attempted this and still nothing

at 02.03.2021 16:51:54
Twitter RobertWest2

@RobertWest2 @giffgaff CF62 4DN

at 02.03.2021 16:37:39
Twitter RobertWest2

@RobertWest2 @giffgaff is the network down at the moment? I have no signal for data or calls. Luckily I’m at home and connected via wifi.

at 02.03.2021 16:35:40
Twitter rikkilt

@rikkilt @giffgaff Are you saying someone has cloned my SIM? If so will swapping it be enough?

at 02.03.2021 15:55:14
Twitter rikkilt

@rikkilt @giffgaff hi, I just had a call from someone I don't know saying I called them. I didn't make any calls. They sent… https://t.co/64OrQxfwYX

at 02.03.2021 15:41:28
Twitter RebeccaN1603

@RebeccaN1603 @giffgaff my 4g is down in KA8 8HU any idea what’s happening!

at 02.03.2021 15:38:10
Twitter Lanx75

@Lanx75 @giffgaff @CapitalOfficial @CapitalXTRA @NWAirAmbulance I’d give them my £500 too.

at 02.03.2021 15:37:50
Twitter Lanx75

@Lanx75 @giffgaff @CapitalOfficial @CapitalXTRA @NWAirAmbulance crying out for donations right now! Angel’s of the skies.

at 02.03.2021 15:36:57
Twitter Rochdalebuddha

@Rochdalebuddha @giffgaff @CapitalOfficial @CapitalXTRA Children in need

at 02.03.2021 15:21:46
Twitter Carlo14601

@Carlo14601 @giffgaff @CapitalOfficial @CapitalXTRA Give it to giffgaff towards the cost of bringing wifi calling 😎

at 02.03.2021 15:18:28
Twitter GarethUFC

@GarethUFC @giffgaff has awful customer service. How to do I get my puk code to leave.

at 02.03.2021 15:07:22
Twitter sophiiasoriyah

@sophiiasoriyah So annoyed Ive been waiting over 12 hours for a @giffgaff goody bag bundle now my credit had taken £5! £5 for nothi… https://t.co/LsKAyUoRiO

at 02.03.2021 14:53:02
Twitter CatsProtection

@CatsProtection @BronwynEmilyJ @giffgaff @CapitalOfficial @CapitalXTRA Thanks for your kind words Bronwyn 💛

at 02.03.2021 14:49:20
Twitter vikki_price

@vikki_price @giffgaff please tell me how To cancel with you? I got SIM card simply to check lock position on handset and paid £… https://t.co/ecAiBj5KF8

at 02.03.2021 13:47:38
Twitter Robbeezley

@Robbeezley @giffgaff Will do it now

at 02.03.2021 13:12:08
Twitter leonieee_e23

@leonieee_e23 @giffgaff Done thank you x

at 02.03.2021 12:59:53
Twitter leonieee_e23

@leonieee_e23 @Mimi36907469 @giffgaff Mines the same I can’t call either!

at 02.03.2021 12:51:52
Twitter Philwalkercomic

@Philwalkercomic @giffgaff @mikemcclean5 Thanks! Can I have a new phone now please? X

at 02.03.2021 12:49:29
Twitter Robbeezley

@Robbeezley @giffgaff my goodybag payment has been taken twice how do I claim one back?!

at 02.03.2021 12:43:12
Twitter Mimi36907469

@Mimi36907469 @giffgaff I need help with my phone. Why can’t I make any calls!!!!?

at 02.03.2021 12:30:30