Let others know about your problems with Plusnet: Write comment
About Plusnet
Plusnet plc is a British-based company that was founded in the year 1997. The company is a provider of quadruple play that provides internet, mobile, IPTV, and fixed line services. Plusnet is a part of the BT Corporation since 2007, it is operated as a separate business under the BT brand.
N Nad 3 years ago
Internet down since 1.15pm today, 15th Nov, and no one answering the customer support lines … soooo bad Johnlewis Broadband (PLUSnet) !!!!
Dale Stuart Edwards 3 years ago
Current problems have built up over several weeks. BT have invested in football not IT. RH12 5HG, Horsham
John 3 years ago
Swansea SA6 5BA - I've only been able to access my email a few times in the last 5 days. Now I've lost a folder and I'm concerned that I'll lose my contacts
Mandeep Sheera 3 years ago
Emails all up and running for me as of yesterday. Both Webmail and Microsoft Outlook 2021. MK13 7LF.
Julie Hunt 3 years ago
For four days now, I've been 7nable to send emails and still can't. I hope the issues will soon be resolved as it's a real problem. Post code WA6 6RU
John Ayliffe 3 years ago
Not able to send or receive emails through Globalnet / Outlook via plusnet for 5days. Same response repeated by Plus net most users on but this is totally untrue. Shambles
Beverley Atiyah 3 years ago
THAT WILL NOT DO. NO EMAIL FOR FOUR DAYS, REPEAT FOUR DAYS, FOUR DAYS.. GOT IT ?
Mike 3 years ago
Three days no outgoing email. After 24 hours I could receive. Are we going to be compensated?
Dave 3 years ago
Some of you are lucky to still no emails for me. Northwich CW9 6AA
Raymond Sharratt 3 years ago
Pleased to say that my email is up and working again. Incoming and outgoing seem to be ok. LD16DY Llandrindod Wells.
Mike 3 years ago
Email problems for last three days. Some sent to me have not arrived. OIthers have bounced back to senders. A rush of incoming emails arrived this morning and I was able to send messages. Now, at 4.22pm, it's down again. It is unforgivable that we have been given no explanation for this lamentable service.
Valerie 3 years ago
Still waiting to have access to my incoming emails. This is the 3rd day - and I am beginning to think that the problem is not just a simple failure but something more like a hack!! HP8 4UT outer London
Spence 3 years ago
Hailsham. East Sussex. I am told I was uncontactable on my mobile on Sunday, and it's now Friday and I still have no signal. (The phone is fine if I'm away from home). I can't believe this poor level of service.
Raymond Sharratt 3 years ago
LD16DY, Llandrindod Wells - Had no emails since Tuesday. This is extremely inconvenient and very unsatisfactory. Plusnet have taken over the previous provider that I was with and have, in general, provided a poor service. Time I looked elsewhere.
Richard Price 3 years ago
Plusnet emails still down -halfway through day 4! Totally rubbish service- Over-promise and under-deliver! Time for a new MD as the current one totally incapable of running a business
Colin Blundell 3 years ago
Nothing going out. Incoming emails seem OK at the moment but who knows...? Complete mess yesterday. PE12 9YS Spalding
Basil Coram 3 years ago
e-mail still down, but gmail on another computer still OK! (using the same line) a little odd!
Toni 3 years ago
No incoming nor outgoing Plusnet email since Tues. night (09 Nov.) Internet and phone working, own domain working, so the problem is clearly with Plusnet E-mail. Went on to Plusnet website and my email info all looks correct. But unable to access webmail. (Fortunately I operate an offline email client so am unlikely to lose many, if any, messages, as many have reported has happened to them this week.)
Jane 3 years ago
Eventually managed to speak to a very pleasant young man, who advised that problems are likely to last until tomorrow morning. This was followed up with an email confirming the loss of service. KA10
Jane 3 years ago
Stuck in phone queue for 14 minutes now.Faults persist. Dreadful. KA10
Jane 3 years ago
2 emails received; several apparently lost. Recent login requests not downloaded. Awful. KA10 Troon
Jane 3 years ago
One incoming email at 3am. Webmail still out if action . What has happened to the other expected messages? How much longer will we have to wait for full service to be resumed? KA10 Troon
G Freer 3 years ago
YO32 9QA York email down all day few updares and none in prospect before 8.00am tomorrow
Anthony Glen 3 years ago
G4 0PH EMail Still Down. Been down all day.
Anthony Glen 3 years ago
EMail Only down all day. Internet access seems ok.
Derek Hamilton 3 years ago
KA4 8JE Email down all day so far. Both webmail & local on Thunderbird gives the message that sending of password did not succeed. Temporary fault. Try again later.
Derek Hamilton 3 years ago
KA4 8JE
Jane 3 years ago
No email since last night and no service updates from plusnet,despite their twitter assurances. Troon KA10 6DS
John Allen 3 years ago
Promised updates on mail problem not honoured and update time just extended. Not good customer service.
Phil 3 years ago
LS21 Otley Plusnet email been down all day and promised updates overdue
Richard 3 years ago
No email today. That'll do. Defiantly will not do at all. BD22 6NW Keighley
Frances Robinson 3 years ago
Trying to run a business without access to email for hours now. (North Norfolk). Fed up with plusnet, I'm moving to another ISP.
Rod Smith 3 years ago
PL8 1JU Plymouth - cannot log on to email account
John O'Donovan 3 years ago
Plusnet webmail not fit for use - multiple error messages for the past year. It used to be reliable.
Daniel Davison 3 years ago
Broadband been down nearly all day today, Warrington WA4, had enough of this crap service, got another 13 months of this crap, used to be with BT and Sky who were so much better, wish i never changed provider now
Pete 3 years ago
Been experiencing significant outage problems for the past couple of months. Tech support so far have failed to fix the problem. The outages are worse in the evening - 21:00 onwards. The consistency of timing of the outages suggests that Plusnet are in some way interfering with the network for their own purposes regardless of how it effects their customers. I am afraid that I simple no longer trust them and hope to be able to extract myself from their unreliable service without an early termination fee (they are failing to supply the service I am paying them for - if this is not breach of contract I don't know what is)
SA 3 years ago
Been with Plusnet two months and I keep having internet issues wifi connection is so poor! Paying for a service that doesn’t exist twice a week!!! Surely I am Allowed to cancel my service!
Kiera Nurding 3 years ago
I can't use the Internet at all I have restarted my routa and it's still not working
Hb 3 years ago
Cannot access plusnet website or webmail, allbills paid as normal. Last time this type of problem happened was when they decided to upgrade the billing system. All Bill's paid as normal
Carol Field 3 years ago
No Internet for 3 days after swapping to this #$## service Its CONSTANTLY stopping... Wish we hadn't changed supplier now. We swapped for a cheaper service but now it's far far worse. ...but we're tied to this #### for 18 months. When we complain they want us to pay for the engineer..that will vote out to fix a service that worked fine until we swapped this week to plusnet. APPALLING SERVICE. DON'T SIGN UP. S43 4EZ