Common problems are:
Affected Cities:
Comments on Plusnet
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About Plusnet
Plusnet plc is a British-based company that was founded in the year 1997. The company is a provider of quadruple play that provides internet, mobile, IPTV, and fixed line services. Plusnet is a part of the BT Corporation since 2007, it is operated as a separate business under the BT brand.
Map
Outage history
Reported outages on 17.04.2025:
There were a total of 2 outages at Plusnet. The most frequently affected cities were: London
Reported outages on 14.04.2025:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: Steyning
Reported outages on 13.04.2025:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: London
Daniel Davison 3 years ago
Broadband been down nearly all day today, Warrington WA4, had enough of this crap service, got another 13 months of this crap, used to be with BT and Sky who were so much better, wish i never changed provider now
Pete 3 years ago
Been experiencing significant outage problems for the past couple of months. Tech support so far have failed to fix the problem. The outages are worse in the evening - 21:00 onwards. The consistency of timing of the outages suggests that Plusnet are in some way interfering with the network for their own purposes regardless of how it effects their customers. I am afraid that I simple no longer trust them and hope to be able to extract myself from their unreliable service without an early termination fee (they are failing to supply the service I am paying them for - if this is not breach of contract I don't know what is)
SA 3 years ago
Been with Plusnet two months and I keep having internet issues wifi connection is so poor! Paying for a service that doesn’t exist twice a week!!! Surely I am Allowed to cancel my service!
Kiera Nurding 3 years ago
I can't use the Internet at all I have restarted my routa and it's still not working
Hb 3 years ago
Cannot access plusnet website or webmail, allbills paid as normal. Last time this type of problem happened was when they decided to upgrade the billing system. All Bill's paid as normal
Carol Field 3 years ago
No Internet for 3 days after swapping to this #$## service Its CONSTANTLY stopping... Wish we hadn't changed supplier now. We swapped for a cheaper service but now it's far far worse. ...but we're tied to this #### for 18 months. When we complain they want us to pay for the engineer..that will vote out to fix a service that worked fine until we swapped this week to plusnet. APPALLING SERVICE. DON'T SIGN UP. S43 4EZ
Tundy 3 years ago
No internet at all for a week. Router went dead. Bought a different router, but the fault is not the router. What's annoying that Plusnet does not update customers. London, N11
Kris 3 years ago
Aberdeen AB24 Broadband and Landline been down for 2 days!
Jim Ellen 3 years ago
No mobile service since last Thursday in the Medway area. Rang to report. Not helpful reply.
Ken 3 years ago
Plusnet Mobile has been DOWN in Southampton area since 1430 20/Apr/2021 - NOT since 1630 as Plusnet are currently claiming!!!
Glyn Davies 3 years ago
no phone for the last 2 hours, no reports of outage ???????????? wolverhampton
Tyler 3 years ago
Can't make/receive calls on mobile ME7 Gillingham
Sanjay 3 years ago
Mobile don't have any signal for service. I can't use mobile to call. I'm in Croydon cr0
Brucey 4 years ago
How come your service status says 'no problems' when there are 100s of reports on down detector re: internet issues for plusnet?
Adam Le-Roi Davis 4 years ago
Internet out since around midnight, in Darlington DL3 9SB
Tabs 4 years ago
Broadband down completely for the last 45 min. Aberdeen area AB23 8EA
JP 4 years ago
Issues started last Friday. Finally resolved Tuesday now down again - LA1 Lancaster