Common problems are:
Affected Cities:
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About Plusnet
Plusnet plc is a British-based company that was founded in the year 1997. The company is a provider of quadruple play that provides internet, mobile, IPTV, and fixed line services. Plusnet is a part of the BT Corporation since 2007, it is operated as a separate business under the BT brand.
Map
Outage history
Reported outages on 25.10.2025:
There were a total of 2 outages at Plusnet. The most frequently affected cities were: Croydon
Reported outages on 23.10.2025:
There were a total of 2 outages at Plusnet. The most frequently affected cities were: London
Reported outages on 22.10.2025:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: London
S McKay 2 years ago
No internet connection, tried resetting router, still not connected
John Martin 2 years ago
Ng4 1aa Nottingham
ALS57 2 years ago
Plusnet site down in Barnet London
Al 2 years ago
No mobile phone signal or 4G. IP7 Suffolk
DU 2 years ago
Internet down in Bristol BS5
Michael 2 years ago
No Internet for 4 days. They said it should be fixed today but I am not sure
Mary 2 years ago
SW19 London. No internet since 20.00 (time arrived home).
Frustrated Customer 2 years ago
SW1W 9DF London Still no service nearly 18 hours down
Chris 2 years ago
Still down for over 12 hours in Norwich area NR16 1AD
Clive 2 years ago
Farnham, GU9. Over 4 hours without any service (or help available) now. Multiple small outages (about 6) since Sunday and now this. Their help pages and suggested fixes are useless too.
Mark 2 years ago
MK4 1JZ Milton Keynes, was down earlier, DNS issue - as mentioned elsewhere changing DNS settings in router and on PCs resolves the issue locally, not sure if server still down on their end. 8.8.8.8 / 8.8.4.4 for Google (other DNS servers are available)
Nod 2 years ago
Internet down ol13 Plusnet where has your service gone ????
Annie 2 years ago
Internet down since 9pm Cumbria
Elwyn 2 years ago
Down for about 1 hr LD1 Mid Wales
Pissedoff 2 years ago
Internet down in Oadby Leicester
Pissoff 2 years ago
Le25tz . No Internet. No support. Can’t wait for contract to finish to say bye
Margaret 2 years ago
Reading: Ethernet to PC still ok, wifi to tablet back working
Sarah Simmons 2 years ago
Blue light on router no internet since around 9.15pm DN6
Zara 2 years ago
Back up in sa13
Mark 2 years ago
Internet is back up WF9 postcode