Common problems are:
Affected Cities:
Comments on Plusnet
Let others know about your problems with Plusnet: Write comment
About Plusnet
Plusnet plc is a British-based company that was founded in the year 1997. The company is a provider of quadruple play that provides internet, mobile, IPTV, and fixed line services. Plusnet is a part of the BT Corporation since 2007, it is operated as a separate business under the BT brand.
Map
Outage history
Reported outages on 19.08.2025:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: Zurich
Reported outages on 14.08.2025:
There were a total of 1 outages at Plusnet. The most frequently affected cities were: Witham
Allison Sturgeon 3 years ago
No mobile phone signal since 8am 27th November
Peter Duncan Covey 3 years ago
I have had no email on my laptop since 10th November but I am getting my wife's emails and it is being received on my phone? TA20 1BH Chard
JE Garrett 3 years ago
no email for 8days senders not notified that mail is rejected Stroud Glos
Joe Coutts 3 years ago
How can you say there are no problems in last 24 hours? The place is jumping with complaints. Asked for password, then says it’s wrong! AB123BB Aberdeen.
Ken 3 years ago
For seven days now not able to log into my account, no e mails and unable to speak to anyone. Overall very poor service. LN3 4gl Lincoln
anthony connolly 3 years ago
Plusnet couldn't care less about e mail, just not interested!
N Nad 3 years ago
Internet down since 1.15pm today, 15th Nov, and no one answering the customer support lines … soooo bad Johnlewis Broadband (PLUSnet) !!!!
Dale Stuart Edwards 3 years ago
Current problems have built up over several weeks. BT have invested in football not IT. RH12 5HG, Horsham
John 3 years ago
Swansea SA6 5BA - I've only been able to access my email a few times in the last 5 days. Now I've lost a folder and I'm concerned that I'll lose my contacts
Mandeep Sheera 3 years ago
Emails all up and running for me as of yesterday. Both Webmail and Microsoft Outlook 2021. MK13 7LF.
Julie Hunt 3 years ago
For four days now, I've been 7nable to send emails and still can't. I hope the issues will soon be resolved as it's a real problem. Post code WA6 6RU
John Ayliffe 3 years ago
Not able to send or receive emails through Globalnet / Outlook via plusnet for 5days. Same response repeated by Plus net most users on but this is totally untrue. Shambles
Beverley Atiyah 3 years ago
THAT WILL NOT DO. NO EMAIL FOR FOUR DAYS, REPEAT FOUR DAYS, FOUR DAYS.. GOT IT ?
Mike 3 years ago
Three days no outgoing email. After 24 hours I could receive. Are we going to be compensated?
Dave 3 years ago
Some of you are lucky to still no emails for me. Northwich CW9 6AA
Raymond Sharratt 3 years ago
Pleased to say that my email is up and working again. Incoming and outgoing seem to be ok. LD16DY Llandrindod Wells.
Mike 3 years ago
Email problems for last three days. Some sent to me have not arrived. OIthers have bounced back to senders. A rush of incoming emails arrived this morning and I was able to send messages. Now, at 4.22pm, it's down again. It is unforgivable that we have been given no explanation for this lamentable service.
Valerie 3 years ago
Still waiting to have access to my incoming emails. This is the 3rd day - and I am beginning to think that the problem is not just a simple failure but something more like a hack!! HP8 4UT outer London
Spence 3 years ago
Hailsham. East Sussex. I am told I was uncontactable on my mobile on Sunday, and it's now Friday and I still have no signal. (The phone is fine if I'm away from home). I can't believe this poor level of service.
Raymond Sharratt 3 years ago
LD16DY, Llandrindod Wells - Had no emails since Tuesday. This is extremely inconvenient and very unsatisfactory. Plusnet have taken over the previous provider that I was with and have, in general, provided a poor service. Time I looked elsewhere.