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About Virgin Mobile
Virgin Mobile is a global powerhouse in the telecommunications industry. They offer mobile & broadband services across the globe. However, sometimes, their services can experience interruptions. Our site is dedicated to tracking these interruptions all hours of the day & night. This gives you real-time info about Virgin's operational status from any place on the globe. Be the 1st to know & never miss a call or text. Don't let a service disruption catch you off guard. Stay in the know with us. Our site's here to help you stay connected, no matter what.
James 1 year ago
Unable to receive OTP from Santander and as others I'm getting the same message repeated regularly. 20 messages from Asda and now 8 from my son. Santander asked me if I was with Virgin or O2 and when I said yes she said I will add your name to the list. No problems before but this is getting ridiculous now with Virgin seemingly having no answers or any idea when it will be fixed. Going abroad Wednesday and currently I have no access to my online banking.
Awesomew1 1 year ago
cannot receive SMS OTP codes from bank, been like it all day
Dawn 1 year ago
Still having problems with my text messages. Either I keep getting messages In triplicate (or more), & in other instances not able to send or receive texts to certain numbers. Please help !!!
Alex Wegman 1 year ago
Still not fixed! Can get messages from Virgin Mobile and people on the ID Mobile network, but nothing else. iPhone SE 2nd Gen. Have tried all the network resets/remove SIM/stand on my head/count to three then power back on. I can't even change to a different mobile provider as I can't get a OTP code to confirm the bank details! SORT IT please. Poole BH17
Susie Holmes 1 year ago
Same as, received 36 OTP texts (multiple copies of different codes) from my bank since Saturday morning. Now locked out of online banking. Virgin ‘Customer Services’ said they’ve put a dedicated team on it so that’s a relief eh? Had no idea when it would be resolved. My bank knowingly asked me if I was with Virgin, well not for much longer.
Lauren abbott 1 year ago
Not able to send certain texts and keep getting text repeats incoming at a quick repetitive rate ???? ng8 Nottingham
Dee 1 year ago
Same issue with receiving same texts repeatedly
Lee Avison 1 year ago
Repeated texts. No OTP’s. Supposed to be switching to O2 tomorrow. Expecting chaos. Thanks Virgin ????♂️
AP 1 year ago
I am so sorry for the inconvenience this has caused you, a working services is really important to contact your loved ones especially on these unprecedented times. As of the moment, we have an on going known issue with the Messaging service. This is already looked into and may take 24-48hours to fully resolved. I really apologise for this inconvenience. I will forward your case as of one the affected users.As work around, we suggest to try reset your network settings to see if that would help as there are cases that it works. Kindly confirm your handset make and model please.
Terry 1 year ago
Teesside. Same problems as everyone else. Incoming texts repeated ad nauseam, no verification codes or OTPs arriving - instead I just get the same text I've been getting for last coupla days. Letter last week informed me I would be switched to O2 on 16 August. Can't work out if this is good news or bad but it's pretty clear VM are making a right pig's ear of the merger. I cannot wait to get shot of Virgin altogether! In the meantime, they are burying their heads in the sand!
Barry 1 year ago
After 5 calls found out it’s a national problem the dreaded texts I’ve been sent 9 for survey same txt and every time someone txt me a text from last week will appear Phone should of been switched to 02 but now going to be in August are virgin hanging on so they can pass the problem to 02 or is it a ploy to get u to cancel spoke to customer service ????today saying I might cancel if it carries on said don’t blame you what sort of cust service is that
Mark 1 year ago
Same for me, keep getting same OTP from Amazon over and over again, every time need to receive OTP from bank I receive it from Amazon instead.
Sue 1 year ago
Fed up. Bought car today but can’t pay for it! No OTP code sent!! Having to travel to bank for them to pay for me. Repeat texts too
Linda Jackson 1 year ago
What has happened to virgin mobile, supposed to go over to 02 in June didn't happen then all my historic important emails went down for 4 weeks only just resolved and now the texting system is driving me nuts, as I have tried to access my eBay account so many times they have frozen my account, can't use mobile banking as recieving no OTP texts, so bloody frustrating. CH63
bill young 1 year ago
Still completely up the shoot. Would love to leave virgin but terrified they will cock that up too .Cannot believe major Mobile company has let this happen !! As soon as they fix this I'm off !!
HT 1 year ago
In Swindon, having been receiving the same two text messages many, many times since Friday afternoon, both in response to messages others are trying to send to me and at random times. Can't use my bank account or anything requiring MFA. Spoke to Virgin at 9 this morning and said it should be fixed in 3-4hours. It isn't. Virgin, this is not trivial, please sort this out.
Graham 1 year ago
Eastbourne…..thought my phone had gone wrong over the weekend…. Kept turning it off… but obviously I’m not the only one… all exactly the same problems…I never use sms texts but it’s the OTP’s that worry me… and that bloody gov gateway over and over again…
dre 1 year ago
virgins on its arse
Caz 1 year ago
West yorkshire Same messages sent from daughter up to 13 times each day from last Thursday not getting messages from other people what are we paying for a very poor service
M 1 year ago
This is all frustrating but Mr John Smith, you have cheered me up so much ????. Best message I've read.
esther 1 year ago
I just called Virgin on 789 and was told they do not have a date to when this will be resolved.
John Smith 1 year ago
It's all bull$hit, its been going on since middle of last week with mine!!! First I thought my partner was drunk, asked me what I was doing five times in half an hour!!!???? So I told her, Watching FUBAR... then it never stopped... What ya doing?? What ya doing?? WHAT YA DOING!!!??? IT'S BEEN GOING ON FOR FIVE FRIGGING DAYS!!!! YET VIRGIN SAID THERE ISN'T A PROBLEM!! THIS IS COMPLETELY FUBAR, SO VIRGIN!! WHAT ARE YOU DOING!!??? told me Mr Smith just a slight GLITCH will be sorted in 24hrs... Ha ha ha ha. Rotherham
Rich 1 year ago
Like everyone else, repeated texts, (13 times so far for the same Gov Gateway HMRC access code, 5 times for same reply from the GF on O2) , not receiving OTP (Santander & Barclaycard purchases), started Friday
Caro 1 year ago
And the texts from O2 network are coming through as the repeated messages from 2 contacts
Caro 1 year ago
Now getting texts but not texts from O2 to Virgin
bill young 1 year ago
quote "As it stands we are looking into this. I apologise that it is occurring, right now we do not know where the error lies or who is at fault. Can I ask, the OTP that you requested, when they have been coming through are they all the same of different and how many times did you request one to the number you have receive" Brighton
bill young 1 year ago
Called Virgin ,they dont know when its going to be resolved !!!!!!!!!!!!!!!!!! Brighton
bill young 1 year ago
OTP problem is a disaster .Still not resolved .Now getting old OTP from 3 days ago and getting no OTP from Banking provider today .Going to terminate my account when this Vorgin/O2 merger is complete
Maria 1 year ago
unable to receive OTP code for bank accounts. Unable to use bank account. Virgin Mobile stating it should be resolved in 48hrs. Not good enough. SE12
steve 1 year ago
OTP issue - Not receiving OTP codes but get repeated message from another contact each time I request OTP so cannot use bank account!!!
Paul 1 year ago
Same texts since Friday evening. Can't get any OTPs so can't use online bank, one time purchases or nhs app. Some texts get through or the same one keeps repeating. In lincoln
chris 1 year ago
receiving same text up to 30 times in a day for the last 4 days. virgin technical say the fault will be sorted in the next 48hours, fingers crossed bloody annoying!!
Graham 1 year ago
Eastbourne BN22… same message over and over again and not always from that person even…. Others just keep repeating too.
nic 1 year ago
Been getting multiple texts the same for a few days now and cant text out. RH10 area.
M.T Wallet 1 year ago
no internet and text messages on repeat its been 3 days now. derby area. just have to wait and see, unable to snag ebay goods
Alex Wegman 1 year ago
Still no OTP codes coming through. Texts from one daughter (on ID Mobile) come through fine. If other family members (on Virgin and Tesco Mobile) try to send me a text, I instead get the same message ("please get ice cream") that a family member sent me on Thursday. Please sort, and amend the message at the top of this page that says "No problems found!", to reflect the fact that people are indeed having problems. Poole BH17
Maria 1 year ago
Cannot get OTP what is the problem.... also repeated messages but no OTPs NG33 area
M 1 year ago
The messaging problem is still happening. Huddersfield.
Anne 1 year ago
Same as many of above - identical repeated message - definitely a network error. Newcastle upon Tyne
R 1 year ago
I have had this issue with OTPs since Friday and I can’t get OTP codes from banks or any companies. Morden-sm4