All Virgin Mobile reports of the last 24 hours

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Comments on Virgin Mobile

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Shenda Avatar

Shenda
Mobile Internet down again, this happens nearly every month, its a joke, people rely on there phones for emergency ect.

7 months ago
John Graham Sherwen Avatar

John Graham Sherwen
I have had no mobile phone connection for the last 3 hours LA12 0xa

7 months ago
barbara nixon Avatar

barbara nixon
Stoke on Trent ST1. I am 76 yrs old and really need to have mobile connection back. I rely on my phone as I live alone, and if I am taken ill - what do I do? I can do nothing on my mobile phone and it's worrying me. Outages are becoming a regular feature, it shouldn't be this bad. Using my landline is too expensive, but people are using landlines less and less anyway. Please help

7 months ago
barbara nixon Avatar

barbara nixon
stoke on Trent ST14JS. I have no service since maybe before yesterday. Texts and emails register on my screen, but I can do absolutely nothing. And at the age of 76 and living alone I really badly need my mobile phone. Can you enlighten me? I am getting nervous now, and isolated from the family. At the moment my phone is just a date and the time.

7 months ago
Ian Leslie Pyper Avatar

Ian Leslie Pyper
BN2 Brighton Problems logging on to internet banking via my landline (dead) and confirming online banking codes via phone message before phone went dead!

8 months ago
Joy Avatar

Joy
No virgin mobile internet in South East London (SE5) area. Although, my messages were being delayed for two days ago. I was able to make a call, so it appears only the internet is affected. Unable to connect to home WIFI as well.

8 months ago
Joy Avatar

Joy
No virgin mobile internet in South East London (SE5) area. Although, my messages were being delayed for two days ago. I was able to make a call, so it appears only the internet is affected. Unable to connect to home WIFI as well.

8 months ago
claire Avatar

claire
TS6 Middlesbrough. virgin mobile internet down

8 months ago
Jean  Avatar

Jean
No mobile internet at all in great Yarmouth

8 months ago
T Little  Avatar

T Little
Virgin Internet keeps dropping in my neighbourhood Bristol BS8 fix pls

8 months ago
Laszlo Avatar

Laszlo
Hi There. No signal in most TW and KT areas (London) since end of August. Really annoying because I work with my mobile and many times can't use the service. Please fix this issues. Thanks

8 months ago
TANIA STANNARD Avatar

TANIA STANNARD
No mobile signal in IP31 1 (Suffolk) for wither myself or my husband. Becoming regular occurrence

9 months ago
Sue Gomez Avatar

Sue Gomez
DN1 2AY Doncaster. No mobile phone connection since last night. Unable to contact Virgin. Nightmare.

9 months ago
Tommy Avatar

Tommy
No service on my mobile @ [email protected] 8HH

9 months ago
Julie Avatar

Julie
Darlington DL3 Update , I am now back on network apparently but no lines of connection and when I try to call it just says ' dialing' for ages then cuts out. Please get this sorted Virgin.

9 months ago
Julie Wright Avatar

Julie Wright
Darlington DL3 8DD No network on either of our phones, need them to keep in contact with elderly parents. Can't make our receive calls.

9 months ago
barbara nixon in ST! (stoke on trent) Avatar

barbara nixon in ST! (stoke on trent)
What do subscribers do when they can't contact anyone by email or text. I can do nothing with my phone. With a company like Virgin they should have the problems solved ASAP, it's a disgrace, yet you will still take our money!!

9 months ago
barbara nixon Avatar

barbara nixon
Post code is ST1 4JS

9 months ago
barbara nixon Avatar

barbara nixon
By the way, My postal area is ST1 (stoke on trent) Can you help?

9 months ago
barbara nixon Avatar

barbara nixon
my mobile phone seems to be showing no bars, so no signal I presume. I can do nothing at all on it, and I normally use it a lot, and being 76 yrs old I'm anxious because I live alone but wouldn't be able to call anyone if I needed medical help possibly

9 months ago

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About Virgin Mobile

Virgin Mobile is a popular mobile phone operator in the UK, founded in the year 1999 as a subsidiary of Virgin Media. Virgin Mobile is the first mobile virtual network operator or MVNO in the world, operating on the network of another UK provider – EE mobile.

Virgin Mobile offers mobile services including pay as you go (PAYG) and contract plans, and also provides mobile broadband. Users can purchase Virgin Mobile services from the Virgin Mobile or Virgin Media outlets across the country. 4G services were launched by Virgin Media in late 2016. The plan allows customers to carry over unused data every month and provides free WhatsApp and Facebook Messenger access to 4G users.

The fastest way to reach Virgin Mobile customer support for service outages or problems is via text messaging at 0753-305-1809. If services are down or to speak to an agent directly, dial 789 from a Virgin mobile or call 0345-600-0789 from any phone.

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Outage history

Reported outages on 27.06.2022:
There were a total of 1 outages at Virgin Mobile. The most frequently affected cities were: London
Reported outages on 25.06.2022:
There were a total of 1 outages at Virgin Mobile. The most frequently affected cities were: Manchester
Reported outages on 23.06.2022:
There were a total of 1 outages at Virgin Mobile. The most frequently affected cities were: Manchester
Reported outages on 22.06.2022:
There were a total of 4 outages at Virgin Mobile. The most frequently affected cities were: London, Manchester
Reported outages on 21.06.2022:
There were a total of 2 outages at Virgin Mobile. The most frequently affected cities were: London