Let others know about your problems with Virgin Mobile: Write comment
esther 9 months ago
I just called Virgin on 789 and was told they do not have a date to when this will be resolved.
John Smith 9 months ago
It's all bull$hit, its been going on since middle of last week with mine!!! First I thought my partner was drunk, asked me what I was doing five times in half an hour!!!???? So I told her, Watching FUBAR... then it never stopped... What ya doing?? What ya doing?? WHAT YA DOING!!!??? IT'S BEEN GOING ON FOR FIVE FRIGGING DAYS!!!! YET VIRGIN SAID THERE ISN'T A PROBLEM!! THIS IS COMPLETELY FUBAR, SO VIRGIN!! WHAT ARE YOU DOING!!??? told me Mr Smith just a slight GLITCH will be sorted in 24hrs... Ha ha ha ha. Rotherham
Rich 9 months ago
Like everyone else, repeated texts, (13 times so far for the same Gov Gateway HMRC access code, 5 times for same reply from the GF on O2) , not receiving OTP (Santander & Barclaycard purchases), started Friday
Caro 9 months ago
And the texts from O2 network are coming through as the repeated messages from 2 contacts
Caro 9 months ago
Now getting texts but not texts from O2 to Virgin
bill young 9 months ago
quote "As it stands we are looking into this. I apologise that it is occurring, right now we do not know where the error lies or who is at fault. Can I ask, the OTP that you requested, when they have been coming through are they all the same of different and how many times did you request one to the number you have receive" Brighton
bill young 9 months ago
Called Virgin ,they dont know when its going to be resolved !!!!!!!!!!!!!!!!!! Brighton
bill young 9 months ago
OTP problem is a disaster .Still not resolved .Now getting old OTP from 3 days ago and getting no OTP from Banking provider today .Going to terminate my account when this Vorgin/O2 merger is complete
Maria 9 months ago
unable to receive OTP code for bank accounts. Unable to use bank account. Virgin Mobile stating it should be resolved in 48hrs. Not good enough. SE12
steve 9 months ago
OTP issue - Not receiving OTP codes but get repeated message from another contact each time I request OTP so cannot use bank account!!!
Paul 9 months ago
Same texts since Friday evening. Can't get any OTPs so can't use online bank, one time purchases or nhs app. Some texts get through or the same one keeps repeating. In lincoln
chris 9 months ago
receiving same text up to 30 times in a day for the last 4 days. virgin technical say the fault will be sorted in the next 48hours, fingers crossed bloody annoying!!
Graham 9 months ago
Eastbourne BN22… same message over and over again and not always from that person even…. Others just keep repeating too.
nic 9 months ago
Been getting multiple texts the same for a few days now and cant text out. RH10 area.
M.T Wallet 9 months ago
no internet and text messages on repeat its been 3 days now.
derby area. just have to wait and see, unable to snag ebay goods
Alex Wegman 9 months ago
Still no OTP codes coming through. Texts from one daughter (on ID Mobile) come through fine. If other family members (on Virgin and Tesco Mobile) try to send me a text, I instead get the same message ("please get ice cream") that a family member sent me on Thursday. Please sort, and amend the message at the top of this page that says "No problems found!", to reflect the fact that people are indeed having problems. Poole BH17
Maria 9 months ago
Cannot get OTP what is the problem.... also repeated messages but no OTPs
NG33 area
M 9 months ago
The messaging problem is still happening.
Huddersfield.
Anne 9 months ago
Same as many of above - identical repeated message - definitely a network error. Newcastle upon Tyne
R 9 months ago
I have had this issue with OTPs since Friday and I can’t get OTP codes from banks or any companies.
Morden-sm4
esther 9 months ago
I just called Virgin on 789 and was told they do not have a date to when this will be resolved.
John Smith 9 months ago
It's all bull$hit, its been going on since middle of last week with mine!!! First I thought my partner was drunk, asked me what I was doing five times in half an hour!!!???? So I told her, Watching FUBAR... then it never stopped... What ya doing?? What ya doing?? WHAT YA DOING!!!??? IT'S BEEN GOING ON FOR FIVE FRIGGING DAYS!!!! YET VIRGIN SAID THERE ISN'T A PROBLEM!! THIS IS COMPLETELY FUBAR, SO VIRGIN!! WHAT ARE YOU DOING!!??? told me Mr Smith just a slight GLITCH will be sorted in 24hrs... Ha ha ha ha. Rotherham
Rich 9 months ago
Like everyone else, repeated texts, (13 times so far for the same Gov Gateway HMRC access code, 5 times for same reply from the GF on O2) , not receiving OTP (Santander & Barclaycard purchases), started Friday
Caro 9 months ago
And the texts from O2 network are coming through as the repeated messages from 2 contacts
Caro 9 months ago
Now getting texts but not texts from O2 to Virgin
bill young 9 months ago
quote "As it stands we are looking into this. I apologise that it is occurring, right now we do not know where the error lies or who is at fault. Can I ask, the OTP that you requested, when they have been coming through are they all the same of different and how many times did you request one to the number you have receive" Brighton
bill young 9 months ago
Called Virgin ,they dont know when its going to be resolved !!!!!!!!!!!!!!!!!! Brighton
bill young 9 months ago
OTP problem is a disaster .Still not resolved .Now getting old OTP from 3 days ago and getting no OTP from Banking provider today .Going to terminate my account when this Vorgin/O2 merger is complete
Maria 9 months ago
unable to receive OTP code for bank accounts. Unable to use bank account. Virgin Mobile stating it should be resolved in 48hrs. Not good enough. SE12
steve 9 months ago
OTP issue - Not receiving OTP codes but get repeated message from another contact each time I request OTP so cannot use bank account!!!
Paul 9 months ago
Same texts since Friday evening. Can't get any OTPs so can't use online bank, one time purchases or nhs app. Some texts get through or the same one keeps repeating. In lincoln
chris 9 months ago
receiving same text up to 30 times in a day for the last 4 days. virgin technical say the fault will be sorted in the next 48hours, fingers crossed bloody annoying!!
Graham 9 months ago
Eastbourne BN22… same message over and over again and not always from that person even…. Others just keep repeating too.
nic 9 months ago
Been getting multiple texts the same for a few days now and cant text out. RH10 area.
M.T Wallet 9 months ago
no internet and text messages on repeat its been 3 days now. derby area. just have to wait and see, unable to snag ebay goods
Alex Wegman 9 months ago
Still no OTP codes coming through. Texts from one daughter (on ID Mobile) come through fine. If other family members (on Virgin and Tesco Mobile) try to send me a text, I instead get the same message ("please get ice cream") that a family member sent me on Thursday. Please sort, and amend the message at the top of this page that says "No problems found!", to reflect the fact that people are indeed having problems. Poole BH17
Maria 9 months ago
Cannot get OTP what is the problem.... also repeated messages but no OTPs NG33 area
M 9 months ago
The messaging problem is still happening. Huddersfield.
Anne 9 months ago
Same as many of above - identical repeated message - definitely a network error. Newcastle upon Tyne
R 9 months ago
I have had this issue with OTPs since Friday and I can’t get OTP codes from banks or any companies. Morden-sm4