Let others know about your problems with Virgin Mobile: Write comment
Tracey Jackson 10 months ago
Since Friday unable to send/receive texts.
Keep receiving the last texts sent from both of my sons. Hubby has text me from is phone but text I get is one of those my my sons.
Phoned today and Virgin say they are working on it.
Hurry up please expecting a hospital appointment text and won't know if I've had one. Dy1 3rl Dudley West Midlands.
L 10 months ago
I can’t receive text messages off anyone. Just get the same message from Friday over and over. I have reported this twice but no indication of when it will be fixed. I get a lot of medical appointments info by text and school info too. It’s a joke!
Annette Curtin 10 months ago
Phoned Virgin mobile about this and they are aware of the OTP problem. Banks and other big businesses' texts aren't reaching people. Got nothing to do with where you are in the country, it's nationwide. So I can't log into Nationwide! Or check out at Tesco because I can't get OTPs. Probably got something to do with the O2 merger but they aren't admitting it. I move to O2 on Wednesday 19th.
stuart 10 months ago
Text problems in Chatham Kent, not able to recieve OTP from my bank to login, revieved the same message from my sister over 20 times from the previous day, are Virgin looking into this ???
Alex Wegman 10 months ago
Similar issue as mentioned above. SINCE FRIDAY, I'm unable to reliably receive texts, so having difficulty getting OTP codes to log into online services. Sending texts all works fine. I've followed up on every suggestion on the known internet to restore my iPhone's messaging.
One daughter's messages come through fine, but not from other family members. There's one text (from Thursday) that keeps getting repeatedly sent to me each time someone else sends a fresh message.
Everything else on the phone (calls, internet messaging, social media) works normally.
Poole, BH17
esther 10 months ago
SK9 in Cheshire.
When I called them, they disconnected me when I wanted to make a complaint. It is irritating they were blaming Apple and I wasted hours with this. OTPs are needed to log in to most account particularly banks. They dont care!
esther 10 months ago
I have issues with my messages since last Friday. I contacted Virgin 5 times and they do not publish the issues in my area. I do not receive any messages containing OTPs from accounts so I can not log in. Also since last Friday I received x 50 multiple times the same 3 messages I received that day. Still going on. Virgin were blaming apple at first but apple did many tests and it is Virgin problem and they need to fix. It is 3 days already and no time to when it will be resolved. I can not access my bank account so I may have to order a new sim from another supplier as it could take weeks?
Lisa 10 months ago
Same here since Friday, same message being received from the same person over and over when other contacts send me a new text. Virgin mobile said they are aware of problem and engineers working on it but then said do I want a new number
Jon 10 months ago
Same here and I am considering taking court action, join me.
Same here too. Been happening since Friday afternoon. Spoke to virgin whomhave 10 months ago
Sheffield
Same here too. Been happening since Friday afternoon. Spoke to virgin whomha 10 months ago
Sheffield
Caro 10 months ago
Same here in Norwich. Problems with the same texts coming through instead of a new message, an old one comes through
Bev 10 months ago
BN1 Brighton Startes on Friday getting same messages multiple times. Now iMessage and FaceTime not working and not getting any notifications from other apps either. Called virgin and they said it was affecting a lot but not all, and engineers looking into it but still not working. Supposed to be going across to O2 next week but don’t know if there will still be the problem?!
Sue Morey 10 months ago
BD18 4LF Shipley
Same messages been receiving over & over for last 2 days.
No verification messages coming through.
Sue Morey 10 months ago
Same messages over & over.
None of my verification texts I need are coming through.
Chris 10 months ago
Same as everyone else, repeated messages from the same person over and over. Affects mine and my son's phone but not my wife who has been transferred over to O2. Unable to send messages. Problems started approx 8:00PM Friday, 14th July.
Redcar
Christine 10 months ago
Yes mine's been doing that since yesterday, same message over and over and yet other messages not coming through! What's going on? BH9 2SS
Philip Jordan 10 months ago
Get the same text over and over again, not able to send normal text messages, Lisburn BT275DG
Chloe 10 months ago
Cambridge. Only receiving the same text message over and over.
M 10 months ago
Still sending the same message to me over and over from 2 people .Does anyone know when it will be fixed?.
Huddersfield.
Tracey Jackson 10 months ago
Since Friday unable to send/receive texts. Keep receiving the last texts sent from both of my sons. Hubby has text me from is phone but text I get is one of those my my sons. Phoned today and Virgin say they are working on it. Hurry up please expecting a hospital appointment text and won't know if I've had one. Dy1 3rl Dudley West Midlands.
L 10 months ago
I can’t receive text messages off anyone. Just get the same message from Friday over and over. I have reported this twice but no indication of when it will be fixed. I get a lot of medical appointments info by text and school info too. It’s a joke!
Annette Curtin 10 months ago
Phoned Virgin mobile about this and they are aware of the OTP problem. Banks and other big businesses' texts aren't reaching people. Got nothing to do with where you are in the country, it's nationwide. So I can't log into Nationwide! Or check out at Tesco because I can't get OTPs. Probably got something to do with the O2 merger but they aren't admitting it. I move to O2 on Wednesday 19th.
stuart 10 months ago
Text problems in Chatham Kent, not able to recieve OTP from my bank to login, revieved the same message from my sister over 20 times from the previous day, are Virgin looking into this ???
Alex Wegman 10 months ago
Similar issue as mentioned above. SINCE FRIDAY, I'm unable to reliably receive texts, so having difficulty getting OTP codes to log into online services. Sending texts all works fine. I've followed up on every suggestion on the known internet to restore my iPhone's messaging. One daughter's messages come through fine, but not from other family members. There's one text (from Thursday) that keeps getting repeatedly sent to me each time someone else sends a fresh message. Everything else on the phone (calls, internet messaging, social media) works normally. Poole, BH17
esther 10 months ago
SK9 in Cheshire. When I called them, they disconnected me when I wanted to make a complaint. It is irritating they were blaming Apple and I wasted hours with this. OTPs are needed to log in to most account particularly banks. They dont care!
esther 10 months ago
I have issues with my messages since last Friday. I contacted Virgin 5 times and they do not publish the issues in my area. I do not receive any messages containing OTPs from accounts so I can not log in. Also since last Friday I received x 50 multiple times the same 3 messages I received that day. Still going on. Virgin were blaming apple at first but apple did many tests and it is Virgin problem and they need to fix. It is 3 days already and no time to when it will be resolved. I can not access my bank account so I may have to order a new sim from another supplier as it could take weeks?
Lisa 10 months ago
Same here since Friday, same message being received from the same person over and over when other contacts send me a new text. Virgin mobile said they are aware of problem and engineers working on it but then said do I want a new number
Jon 10 months ago
Same here and I am considering taking court action, join me.
Same here too. Been happening since Friday afternoon. Spoke to virgin whomhave 10 months ago
Sheffield
Same here too. Been happening since Friday afternoon. Spoke to virgin whomha 10 months ago
Sheffield
Caro 10 months ago
Same here in Norwich. Problems with the same texts coming through instead of a new message, an old one comes through
Bev 10 months ago
BN1 Brighton Startes on Friday getting same messages multiple times. Now iMessage and FaceTime not working and not getting any notifications from other apps either. Called virgin and they said it was affecting a lot but not all, and engineers looking into it but still not working. Supposed to be going across to O2 next week but don’t know if there will still be the problem?!
Sue Morey 10 months ago
BD18 4LF Shipley Same messages been receiving over & over for last 2 days. No verification messages coming through.
Sue Morey 10 months ago
Same messages over & over. None of my verification texts I need are coming through.
Chris 10 months ago
Same as everyone else, repeated messages from the same person over and over. Affects mine and my son's phone but not my wife who has been transferred over to O2. Unable to send messages. Problems started approx 8:00PM Friday, 14th July. Redcar
Christine 10 months ago
Yes mine's been doing that since yesterday, same message over and over and yet other messages not coming through! What's going on? BH9 2SS
Philip Jordan 10 months ago
Get the same text over and over again, not able to send normal text messages, Lisburn BT275DG
Chloe 10 months ago
Cambridge. Only receiving the same text message over and over.
M 10 months ago
Still sending the same message to me over and over from 2 people .Does anyone know when it will be fixed?. Huddersfield.