Common problems are:
Affected Cities:
Comments on KCOM
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About KCOM
KCOM is a leading light in the world of telecommunication and broadband services. With legions of customers all around the UK, they're known for high-speed internet, interactive TV and top-quality phone services. But, sometimes even the best can falter. That's where our site comes in, keeping tabs on any interruptions or difficulties experienced by KCOM users. We give you the info you need to know about KCOM's service status in real-time, no matter where you are in the world. Be the first to know and never miss a beat of your favorite shows. We've got your back.
Map
Outage history
Reported outages on 19.12.2024:
There were a total of 2 outages at KCOM. The most frequently affected cities were: Hull
Martin Jones 9 months ago
No internet, used the Kcom site, I can see why in the demographics, the map shows the whole world, I thought Kcom was for Hull and some of Yorkshire. Surely they wouldn't be confusing us showing the reason we have a lousy service is that they are global, should have gone the whole hog and highlighted were they serve in the Solar System, its as useful!
Julie 10 months ago
Truly fed up with the offer. Intermittent signal in the same room as the router and I also have an ethernet cable from router to the TV. No 5G available BUT I can get full 2.4 AND 5G in the kitchen!!!! Was on the phone for 1hr yesterday trying to sort. The assistant had no idea how to help me. In the end he suggested I move the router!!! Now it's even worse than before. Unable to sit in the living room (with the router) as no signal!! Great customer service Kcom. Where are all your engineers? AND then you have the audacity to tell me your increasing my bill because I'm out of contract. FUMING!
cshellzy 11 months ago
HU2 area, been dropping connection all day long, have re-booted router numerous times & still the same. Getting ridiculous, cant browse or watch tv, we have boosters & it's still terrible.
Liz 11 months ago
HU139AJ Hessle At 2015 hrs each evening starts buffering have turned router off and rebooted but still happening. Unable to us3 the internet or watch television.
Ellie may shay 1 year ago
My wifi is down since 6 and hasn't sorted itself out hu7 6ad
Amira 1 year ago
Wifi down in HU170FY area since around lunch time
My internet and phone totally down 1 year ago
Hu170gn my internet is down never a sarisfactory reason or explanation just it’s an outage????♂️
Marion Gamble 1 year ago
My telephone is not working after a storm this morning in the Beverley,Walkington area. I do not have a mobile phone so no other way to report it. Please let me know if it is being dealt with. My number is 01482 868199.
Pippa 1 year ago
Been down for over 13 hours DN20 9PU Hibaldstow
Phil McCracken 1 year ago
Been down for over 13 hours in DN20 8PS
Andrew hall 1 year ago
Total out DN174EQ
J 1 year ago
YO8 internet fully down
Gillian Beverley 1 year ago
Hu7 hull No internet red light on fibre box
D 1 year ago
Wfi gone off in hu9
Jonno 1 year ago
Hu9 no internet since this morning
Tracey 1 year ago
No internet HU9
Karolina 1 year ago
No internet for yo8 !!! Again..
Lukas 1 year ago
No Internet Yo8
Steve 1 year ago
Hu15 Internet been down since 3pm yesterday.
Paul 1 year ago
HU12 internet been intermittent since 9am today only coming on for 3 or 4 minutes before going down for up to 45 minutes at a time. Neighbours are experiencing the same
John 1 year ago
24 hours engineers working on it now. Are they shit or it is bigger problem. We are paying for nothing now.
Lukas 1 year ago
Still no Internet from yesterday yo8
Matthew Leetham 1 year ago
No Internet all day YO8 selby
Lukas 1 year ago
Yep yo8 all day no internet
Anastasija 1 year ago
43 Kitchener street YO84BU Don't have Internet already 11h
Andrew 1 year ago
Internet down since 5am been on the phone to kcom .. engineers working on it. Selby YO8
Jo 1 year ago
Internet been on and off for days. Have given up trying to stream anything after 9pm as it just completely freezes. Been on KCOM website which advises a reboot and a link to a YouTube video, go on the link and lo and behold, the link is broken. HU8
Helen Morgan 1 year ago
Internet on and off for about 4 days now...getting really fed up. Been happening for months and getting worse all the time. HU2
Sue 1 year ago
HU6 Internet down
Dave 1 year ago
Welton Internet completely down been having trouble on and off for a while why with how much kcom charge
Amanda 1 year ago
Hu7 been down 10 hours now, no information on the KC website and no answer on the phones!
Amanda 1 year ago
10hrs later still no Internet Kcom needs to sort themselves out or we need better providers in Hull
L Parkin 1 year ago
Down HU12 Keyingham 1527
Buster 1 year ago
Hu8 kcon down since 10:30am. Discount needed
Philip 1 year ago
Worst of it is there is no back up either businesses who need it for online orders at the busy weekend
Steve s 1 year ago
Must be the worst internet going KCOM still down in HU8
J dogg 1 year ago
Hu8 Down since 10am. Still nothing. Embarrassing really! Especially as its my Day off and the footy is on... Lads back at school tomorrow... needs the Internet to do home Work via school website. How does he tell his teachers that excuse. Probably suffer with an unnecessary Detention....! Embarrassing..... Kcom time to move over and let a bigger company take over and show you how it's done!!!
Mick Butler 1 year ago
HU8, STILL DOWN
Steve 1 year ago
Still down hu8 hope I get a discount for being down.
Leon 1 year ago
Been down since half 10 , this is ridiculous, hope they don't think we're gonna pay for the time it's out coz they can think again!! Hu9 Hull